RISER
Neena H Nair
Designation
Senior Product Manager
Company
Verizon India Limited
Total Years of Experience
17 Years 1 Month(s)
Location
Chennai
Profile+ Summary
Versatile Professional Empowering Change in Telecommunications::
Welcome to my career profile! I'm honored to be nominated for the Women Professional Award 2023. With 17+ years of experience ...
in telecommunications, I've excelled in Engineering, Marketing, Customer Service, Program Management, Sales, and more. I invite you to support me by casting your valuable votes.
Professional Background:
I'm an Electronics and Communications Engineer with a strong academic foundation. I've handled diverse roles in network operations, multimedia content management, IVR/SMS/USSD system design, and more for telco clients. I've worked with renowned organizations like Vodafone, Tata Tele Services, and Verizon.
Achievements:
My contributions include successful network operations, multimedia content management, IVR/SMS/USSD system design-deployment-maintenance, and driving new product development. I've excelled in customer service, managing escalations, leading call center teams, and utilizing business intelligence for strategic decisions
Social Impact:
I'm passionate about understanding individuals' lives and overcoming struggles. I find a silver lining in every situation and advocate for mental health. I believe in learning from everyone, regardless of their hierarchy or title. My sense of humor has helped me build connections, and respect for fellow beings is my guiding principle.
Key Strengths:
I foster an environment of lifelong learning and collaboration, appreciating diverse perspectives. My humor breaks the ice and creates positive environments. Compassiona & Gratitude are integral to my practice, and I value the people and experiences that enrich my life.
In conclusion, I embrace the belief that "there is always a better way." I'm humbled by the Women Professional Award nomination and appreciate your vote. Let's empower women professionals and inspire future generations together!
Thank you for spending your valuable time to visit my profile! Arigato :)
Verizon India Limited
Lead Experience Manager
JUL 2020-DEC 2021
Chennai
Worked on an organisational signature projected "Service Done Right" where end to end customer service tickets experience was ideated, designed, tested & delivered the same. Involving Omni Channel Exp...
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