RISER
Neena H Nair

Designation
Senior Product Manager

Company
Verizon India Limited

Total Years of Experience
17 Years 1 Month(s)

Location
Chennai

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Profile+ Summary


Versatile Professional Empowering Change in Telecommunications::

Welcome to my career profile! I'm honored to be nominated for the Women Professional Award 2023. With 17+ years of experience ... in telecommunications, I've excelled in Engineering, Marketing, Customer Service, Program Management, Sales, and more. I invite you to support me by casting your valuable votes.

Professional Background:
I'm an Electronics and Communications Engineer with a strong academic foundation. I've handled diverse roles in network operations, multimedia content management, IVR/SMS/USSD system design, and more for telco clients. I've worked with renowned organizations like Vodafone, Tata Tele Services, and Verizon.

Achievements:
My contributions include successful network operations, multimedia content management, IVR/SMS/USSD system design-deployment-maintenance, and driving new product development. I've excelled in customer service, managing escalations, leading call center teams, and utilizing business intelligence for strategic decisions

Social Impact:
I'm passionate about understanding individuals' lives and overcoming struggles. I find a silver lining in every situation and advocate for mental health. I believe in learning from everyone, regardless of their hierarchy or title. My sense of humor has helped me build connections, and respect for fellow beings is my guiding principle.

Key Strengths:
I foster an environment of lifelong learning and collaboration, appreciating diverse perspectives. My humor breaks the ice and creates positive environments. Compassiona & Gratitude are integral to my practice, and I value the people and experiences that enrich my life.

In conclusion, I embrace the belief that "there is always a better way." I'm humbled by the Women Professional Award nomination and appreciate your vote. Let's empower women professionals and inspire future generations together!

Thank you for spending your valuable time to visit my profile! Arigato :)

Profile Plus Profile Plus
  • Certifications

    SAFe* Agilist Certification Training

    Scaled Agile

    DEC 2022-DEC 2023

    Skills acquired

    Scaled Agile Methodologies

  • Work Experience

    Verizon India Limited

    Senior Product Manager

    JAN 2022-Present

    Chennai

    Fortunate to lead a team of brilliant minds of Product Owners working on Enhancing the Conversational AI Experience( AI Chat & Voice bots) and Conversational Strategy.

    Skills acquired

    Agile Project Management

    Team Leadership

    Team Building

    Change Management

    Stakeholder Management

    Leadership Development

  • Work Experience

    Verizon India Limited

    Lead Experience Manager

    JUL 2020-DEC 2021

    Chennai

    Worked on an organisational signature projected "Service Done Right" where end to end customer service tickets experience was ideated, designed, tested & delivered the same. Involving Omni Channel Exp...

    Read More

    Skills acquired

    Product Development

    Process Improvement

    Workflow

    Stakeholder Management

    Consumer Behaviour

    Customer Experience

  • Recognitions

    Employee of the Month

    Tata Teleservices Ltd

    AUG 2014-

  • Life Experience

    Adventuress

    0 Years 0 Months

    APR 2008-APR 2008

    Kullu

    This was one of my soul feeding experience(for the good) that I had one of my greatest fears overcome.

    Skills acquired

    Riverrafting

    Rappling

    skiing

  • Recognitions

    Over Achiever

    Vodafone Essar Pvt Ltd

    APR 2008-

    For Overachieving our International Roaming Revenue targets for the Peak Season & getting awarded with a company sponsored trip to Kullu/Manali

  • Certifications

    Telecom System Management

    IIT Delhi

    APR 2007-Present

    Skills acquired

    Overall Telecom Knowledge

  • Education

    Bachelor of Technology / Engineering

    Cochin University of Science And Technology

    SEP 2002-AUG 2006

    Skills acquired

    B.Tech in Electronics & Communication

Skills


Work Experience

Consumer Behaviour

Agile Project Management

Change Management

Process Improvement

Stakeholder Management

Workflow

Team Leadership

Leadership Development

... Show More

Life Experience

Riverrafting

Rappling

skiing

Education,Courses & Certifications

B.Tech in Electronics & Communication

B.Tech in Electronics & Communication

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