Bangalore
1 day ago
25 Applied
JOB ID:163543
Job Type
Full Time
Functional Area
Software Development
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
6 - 13 Yrs
Key Skills Required
sdwan/meraki/viptela, routing, switching, troubleshooting/support
Other Skills Required
Job Description
Accountable for sophisticated Incidents & Technical Escalations.
Understand and mee... See More
Accountable for sophisticated Incidents & Technical Escalations.
Understand and meet customer agreements (SLO/SLA/commitments).
Ramping up team with facilitate technical training and Proving support to lower tier engineer as a when needed.
Engagement in ITIL framework (Event, Incident, Change & Problem) Management.
Collaborate with peers and cross-functional teams like TAC / BU / AS and
Collaboration / Interlocks synch ups with technical leader to drive automation, innovations & technical Initiatives
Documentation & Crafting SOP/MOP for best practices for team scale up.
Flexibility in working hours to work in a 24x7 environment.Who You’ll Work WithCX is a team of outstanding technical guides whose #1 focus is to deliver premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.As part of the Cisco CMS organization, you will be part of a multifaceted, fast paced and encouraging team, where you’ll learn and grow as you run the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unusual insight into the IT services industry all the way from pre-sales to day 2 support, passionate about some of Cisco’s key customers.Who You AreRequired Technical Skills/QualificationsExpert level knowledge in foundation enterprise Routing (BGP, EIGRP, OSPF, ISIS, DMVPN and IPSec etc.)
Authority level knowledge in foundation enterprise Switching (STP, VTP, HSRP, VRRP, Trunk Protocol, Stack etc.)
Expert level knowledge & Troubleshooting on Cisco IOS, IOS-XR, IOX-XE & NX-OS platforms devices
Advance level knowledge of Cisco Wireless or Aruba Wireless
Advance level knowledge of Viptela SDWAN OR Cisco MerakiRequired Professional QualificationsBE/BTech degree with 10+ years of related experience in IT industry
Minimum 7 years of Enterprise Network troubleshooting experience in customer support. (R&S, Cisco Wireless, Viptela SDWAN OR Cisco Meraki)
CCIE ENCOR with hands-on experience required
Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
Determined with the curiosity to learn and work in a fast-paced changing environmentPreferred Technical Skills/ QualificationsKnowledge of Cisco SD-Access (DNA Centre, ISE etc).
Knowledge of Service Provider technologies (MPLS, LDP).
Knowledge of Scripting languages like Python, Ansible etc
Knowledge of ThousandEyes
ITIL Knowledge desiredWhy CiscoWe connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. See Less
#WeAreCisco, where each person is unique. We bring our talents to work as a team each day, helping power an inclusive future for all. Here's how we do it.
At Cisco, we embody transformation and help our customers excel in their digital worlds. Some may think we're "old" (36+ years strong!) and only about hardware, but we're also a software company, a security company, a blockchain company, and an AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. Our innovation never stops!!
Cisco values the perspectives and skillsets that arise from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with college degrees and experience but instead placing more emphasis on unlocking potential.
Cisco didn't just build the Internet. We keep building it. And while our technology helps connect the unconnected, that's not where our edge comes from. It comes from ou
... See More#WeAreCisco, where each person is unique. We bring our talents to work as a team each day, helping power an inclusive future for all. Here's how we do it.
At Cisco, we embody transformation and help our customers excel in their digital worlds. Some may think we're "old" (36+ years strong!) and only about hardware, but we're also a software company, a security company, a blockchain company, and an AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. Our innovation never stops!!
Cisco values the perspectives and skillsets that arise from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with college degrees and experience but instead placing more emphasis on unlocking potential.
Cisco didn't just build the Internet. We keep building it. And while our technology helps connect the unconnected, that's not where our edge comes from. It comes from our people—unique, innovative, and diverse. Be you, with us!
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