Mumbai / Navi Mumbai
2 years ago
JOB ID:4078
Job Type
Full Time
Functional Area
Admin
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
9 - 12 Yrs
Salary
15 - 18
Key Skills Required
Other Skills Required
Languages
English
Job Description
JOB RESPONSIBILITIES:
• The Service Line Management role within End User Computing (EUC) group is focused on the delivery of EUC services to customers serving as a key interface between the customer, the customer focused delivery teams and the rest of the client's organization.
• The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners.
• Each Service Line Manager will be assigned with transition and transformation accounts and responsible for a smoother handover to the delivery organization.
• They are accountable for the success of the transition and transformation project that they are involved in.
• A good knowledge of broad set of EUC services (Service desk & Desktop support), relevant support pr... See More
JOB RESPONSIBILITIES:
• The Service Line Management role within End User Computing (EUC) group is focused on the delivery of EUC services to customers serving as a key interface between the customer, the customer focused delivery teams and the rest of the client's organization.
• The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners.
• Each Service Line Manager will be assigned with transition and transformation accounts and responsible for a smoother handover to the delivery organization.
• They are accountable for the success of the transition and transformation project that they are involved in.
• A good knowledge of broad set of EUC services (Service desk & Desktop support), relevant support processes and methodologies, experience of large scale service delivery and transition project management, a high degree of cultural sensitivity and excellent communication skills are critical for the role. ROLES AND RESPONSIBILITIES: The primary objectives of the Role are:
• For assigned projects ensure successful execution of Due Diligence and Transition to Steady State Operations
• For assigned transformation projects ensure successful execution and proper hand over to Steady State Operations
• Work closely with Sales team and participate in pre-sales activities that includes solution development and presentations to customers
• Work upon the assigned RFP to validate the SOW as well create/edit as required and sizing for the EUC service tracks.
• Should have indepth knowledge on the EUC Services (Service desk & Desktop support) to understand and deliver the customer requirements. Should have a minimum of 7 years experience in operational activities in these tracks out of which a minimum of 2 years in a senior management role. Additionally, it will be a plus if the person has 3 more years of Technical Transition management in one or more of these areas-Exchange, AD, Citrix, Application Packaging, Imaging and Software Distribution technologies)
• Able to share and update the team on the knowledge gained on specific areas during the course of account engagements.
• Keeping updated with the new technologies in EUC space.
• Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelise client's capability
• Align our Service Delivery process to meet the client business requirements on a continual basis & foster solution innovation to solve client issues
• Within assigned account encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence is the norm
• Reduce the cost of delivery by standardisation of Service Delivery processes and technology solutions
• Implement standard governance, reporting and escalation processes across responsible accounts
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About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Capgemini in India comprises over 150,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli. ... See More
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Capgemini in India comprises over 150,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.
Who We Are
We at Capgemini, are a diverse global collective of more than 340,000 strategic and technological experts who are passionate about finding new ways technology can help our clients, our people, and our communities get the future they want.
Capgemini’s seven Values were chosen by our founder Serge Kampf and are at the heart of our culture and identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row. Every day, we strive to operate in an exemplary manner and earn the trust of everyone we work with and the communities we serve.
Our Purpose
At Capgemini, we are driven by a shared purpose: Unleashing Human Energy Through Technology For An Inclusive And Sustainable Future.
Our People Promise
Our Brand promise - Get The Future You Want - captures the spirit of our people and is committed to bringing to life our Group-wide Capgemini Purpose, stated above We want our teams, clients, partners, and communities to feel that change can happen the way they want it!
What We Do
We help today’s leading companies transform and manage their businesses through technology to shape the future of their industries and drive tangible business impact. We apply a breadth of expertise to address the full range of business needs across four areas: Strategy and transformation, applications and technology, engineering, and operations. We work with 85% of the 200 largest public companies on the Forbes Global 2000 list. See Less
