Senior Staff Product Manager
Senior Staff Product Manager
Bengaluru
1 day ago
15 Applied
JOB ID:162759
Job Type
Full Time
Functional Area
Product management
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
5 - 10 Yrs
Key Skills Required
Other Skills Required
Job Description
- Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.
- Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.
- Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
- Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bri
- Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.
- Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.
- Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
- Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.
- Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.
- 12+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.
- 9+ years of core product management experience in building features for internet software products.
- Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
- Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.
- Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
- A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.
- Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.
- Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
- Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.
Freshworks makes business software people love to use. Purpose-built for IT, customer support, sales, and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Founded in Chennai, India, in 2010 and now headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations worldwide to serve more than 65,000 companies -- from startups and SMBs to large enterprises – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global nationa
... See MoreFreshworks makes business software people love to use. Purpose-built for IT, customer support, sales, and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Founded in Chennai, India, in 2010 and now headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations worldwide to serve more than 65,000 companies -- from startups and SMBs to large enterprises – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press, including CNBC, Forbes, Fortune, and Bloomberg, and has been recognized as BuiltIn’s ‘Best Place to Work’ in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship. See Less
