Chennai,Bangalore,Hyderabad 
4529 Followers
Testimonials
Payal Patel
- Senior Manager of Enterprise Solution Engineering
Ramya Renganathan
- Engagement Manager
Bindiya Surya
- Lead Talent Acquisition
Abinaya Ramakrishnan
- Analyst -RFP
Address
Chennai Branch
SP Infocity, Block B, 40 MGR Road
Chennai - 600096
Bangalore Branch
Unit No. 701 & 702, RMZ Infinity
Tower D, 7th Floor, No. 3, Old Madras Road, Benniganahalli
Bangalore - 560016
Hyderabad Branch
The Hive - Corporate Capital
Next to Sheraton Hotel, Financial District, Nanakramguda, Gachibowli,
Hyderabad - 500032
About Us
Freshworks makes business software people love to use. Purpose-built for IT, customer support, sales, and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Founded in Chennai, India, in 2010 and now headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations worldwide to serve more than 65,000 companies -- from startups and SMBs to large enterprises – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press,
... See MoreFreshworks makes business software people love to use. Purpose-built for IT, customer support, sales, and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Founded in Chennai, India, in 2010 and now headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations worldwide to serve more than 65,000 companies -- from startups and SMBs to large enterprises – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press, including CNBC, Forbes, Fortune, and Bloomberg, and has been recognized as BuiltIn’s ‘Best Place to Work’ in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
See LessCompany Details
Culture
Mission
At Freshworks, our mission is to help businesses everywhere empower their employees and delight their customers.
Values
Four core values help us stay on track. Together, we call them CHAT:
- Craftsmanship: Every business solution we create is meant to help more people find success more easily. So, if it’s not world-class, it doesn’t go out the door.
- Happy work environment: We succeed because we genuinely care for one another. Because we’re cheering for one another. And because we share a purpose: to help more people succeed by continually finding better, more human ways to work.
- Agility with accountability: People want to focus on their purpose rather than their tools. That’s the world we want for our customers and ourselves. We make it easy to be agile because we take ownership, make quick decisions, take calculated risks, and get things done.
- True friend of the customer: We’re never satisfied until we’ve made work faster, easier, and more human for ever
Mission
At Freshworks, our mission is to help businesses everywhere empower their employees and delight their customers.
Values
Four core values help us stay on track. Together, we call them CHAT:
- Craftsmanship: Every business solution we create is meant to help more people find success more easily. So, if it’s not world-class, it doesn’t go out the door.
- Happy work environment: We succeed because we genuinely care for one another. Because we’re cheering for one another. And because we share a purpose: to help more people succeed by continually finding better, more human ways to work.
- Agility with accountability: People want to focus on their purpose rather than their tools. That’s the world we want for our customers and ourselves. We make it easy to be agile because we take ownership, make quick decisions, take calculated risks, and get things done.
- True friend of the customer: We’re never satisfied until we’ve made work faster, easier, and more human for everyone we serve–inside and outside our company.
Innovation
Freshworks has been at the forefront of AI innovation, with Freshworks Neo as the foundational platform. Freddy AI, introduced in 2018, empowered machine learning across all our products. We're taking it further with Freddy Copilot for Developers, a cutting-edge generative AI toolkit for faster, more intuitive app development. Powered by OpenAI's ChatGPT and other advanced models, Freddy AI supports agents, assists marketers, and helps salespeople create personalized and delightful experiences for customers and prospects. Our commitment to leveraging AI for empowering and delighting users remains unwavering, and we look forward to pushing the boundaries of innovation even further in the future.
Bringing GPT to Freddy AI: Delighting customers and employees through conversations, not clicks
The future unveiled: Early beta users transform CX with Freddy AI’s new generative AI
Freddy Copilot for developers: Supercharging app development with generative AI
Diversity Initiatives
At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds—particularly historically underrepresented and marginalized—to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they’re an integral part of the Freshworks team. It’s simple: Happy, fulfilled employees do better, more innovative work.
...At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds—particularly historically underrepresented and marginalized—to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they’re an integral part of the Freshworks team. It’s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.
