Applied Successfully!
Thank you for applying on this job post, We will get back to you shortly, Meanwhile start browsing our other jobs
Job id : 36508

MTS IV Cslt-IT Qual Assur

MTS IV Cslt-IT Qual Assur

Verizon India

  Hyderabad / Secunderabad
   Verizon India        Hyderabad / Secunderabad
  4 years ago   

JOB ID:36508

Job details

Job Type

  Full Time

Functional Area

QA/Testing,RnD/Engineering,Software Development

Industry

IT-Software/Software Services

Education

Not Specified

Experience Required

  7 - 9 Yrs

Key Skills Required

  Software Development, design, build, deploy, test, Problem Solving

Other Skills Required

 
  • Job Details
  • Job Description
  • About Company

Job Description

Job Id.- 527963Location- HyderabadJob Title-MTS IV Cslt-IT Qual AssurRecruiter : Pratikhya SahuOMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT’s IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.Team is looking for a candidate to be part of Quality Assurance team of currently15 members and contribute to the design, manual and automation testing efforts in Outbound Dialer. The...  See More
Job Id.- 527963Location- HyderabadJob Title-MTS IV Cslt-IT Qual AssurRecruiter : Pratikhya SahuOMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT’s IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.Team is looking for a candidate to be part of Quality Assurance team of currently15 members and contribute to the design, manual and automation testing efforts in Outbound Dialer. The candidate would primarily be working with Outbound Dialers/Communicator in AEP with Microservices integration. This is one of the critical revenue streams for Verizon, and being a high volume application, performance & scalability in this case is of paramount importance.Responsibilities:Deliver across the entire app life cycle – concept, design, build, deploy, test, release and support.
Participate in application requirements for applications that the candidate would be working on (in the form of approach reviews/project discussions with Business/Project stakeholders).
Act independently, at the same time display excellent collaboration within and between various teams.
Be accountable for the work allotted and stick to LOE provided. Track and develop tasks on time with no compromise to quality and keeping productivity of the team.
Follow Impact analysis and risk analysis processes in case of change requests.
Requirement gathering and test design.
Test execution using CYARA to cover all the functional/non-functional requirements for the projects.
Defects Tracking.
Regression Validation.
Build Subject Matter Expertise on IVR applications.
Understand IVR Architecture and Environment stability.
Support team in terms of knowledge sharing and test execution.You will need to have:Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Four or more years of experience in IVR Testing.
Three or more years of experience using CYARA Automation testing tool.
Three or more years of experience in Outbound IVR Testing.
Three or more years of experience in CTI integration for Agent Based Dialing.
Knowledge in Testing methodologies - Agile and Waterfall.
Excellent verbal and written communication skills.
Even better if you have:A degree.
Experience with Digital Integrations & Bot frameworks.
Experience with a high-performance, high-availability environment.
Ability to use professional concepts, company policies and procedures to solve a wide range of difficult problems in creative and practical way.
Strong decision-making and leadership abilities.
Strong organizational and problem solving abilities. See Less
About Company

Established in June 2001, Verizon Data Services India Pvt. Ltd. (“Verizon India”) has a 6500+ strong, diverse talent pool that operates out of Chennai, Hyderabad and Bengaluru. Verizon India is a strategic center that supports a variety of functions across Verizon's units and is a diverse and constantly transforming organization with an emphasis on providing seamless customer centric strategic solutions and being an innovation hub and employer of choice. For more information: www.verizon.com/story/stories/verizon-india

At Verizon India, you can pursue your ambitions and drive meaningful change. From 5G and IoT to AI and more, you'll work on exciting initiatives across the business when you join our team. You'll also play a critical role in the development of new technologies, monitor Verizon’s business operations, and work on UX initiatives for our business and customers. We’re a diverse network of people driven by our aspirations and shared purpose, committed to sha

...  See More

Established in June 2001, Verizon Data Services India Pvt. Ltd. (“Verizon India”) has a 6500+ strong, diverse talent pool that operates out of Chennai, Hyderabad and Bengaluru. Verizon India is a strategic center that supports a variety of functions across Verizon's units and is a diverse and constantly transforming organization with an emphasis on providing seamless customer centric strategic solutions and being an innovation hub and employer of choice. For more information: www.verizon.com/story/stories/verizon-india

At Verizon India, you can pursue your ambitions and drive meaningful change. From 5G and IoT to AI and more, you'll work on exciting initiatives across the business when you join our team. You'll also play a critical role in the development of new technologies, monitor Verizon’s business operations, and work on UX initiatives for our business and customers. We’re a diverse network of people driven by our aspirations and shared purpose, committed to shaping the future. Together, we are moving the world forward — and you can too.  See Less

Recommended Companies
Pluralsight
Bangalore
Schindler
India
View All Recommendations
Recommended Events
herShakti
Any
EmpowerHER: Mentoring Session for Women in Sales on ‘Understanding Customer Needs’
Any
EmpowHER: Your Key to Unlocking a Fulfilling Life and Career
Bangalore
View All Recommendations