Job id : 32547
Customer Service Associates
  Any
   Amazon        Any
  2 months ago      1943 Applied
Job details

Job Type

  Full Time

  Work From Home

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers

Education

Not Specified

Experience Required

  0 - 5 Yrs

Salary

  1.5 - 2

Skills Required

   international voice,inbound,outbound,customer service,customer support,csa,cce,cco,customer care,representative,fresher,graduate,undergraduate,voice process,bpo,kpo

Languages

English

Job Description

Greetings from Amazon!!!

Excellent Opportunity to start your career with Amazon for Work from Home customer service profiles. Kindly apply as we have limited opportunities.

We are inviting you to explore the Customer Service opportunity with Amazon. If you are flexible to work in shifts (including night shifts), possess good computer knowledge and have communication skills with the zeal to excel! We are looking for YOU!


If interested kindly register your details on the provided link www.tinyurl.com/registervcs by copy pasting the link on the browser. If fail to register further interview assessment link will not be shared/ sent.

Kindly register your details with your personal active mobile number and Email id kindly use the same mobile and Email id for all the online assessment.


At the registration link kindly do not add multiple Email id.

The ones who register themselves would receive the link for the Assessment on first come first served basis.


Eligibility Criteria:

  • Willing to relocate or are residing to the Job location that one choose
  • Minimum qualification should be 10 + 2
  • Comfortable working in 24/7 shift (Include Night Shifts)

Virtual Customer Service Associates - Work from Home (Chat Process)

Salary Details- 1.69 LPA to 2.61 LPA

Additional Benefits Offered-

Zeta Meal Card - INR 1100/month i.e. 13,200/- PA

Night Shift Allowance - INR 150/Night (if applicable)

Overtime Allowance as per company policy

Internet Reimbursement - Upto INR 1250 PM

Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500000 under the floater benefit scheme

Customer Service Associate-VCS-India

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Service Associate- VCS- India:
Virtual Customer Service (VCS)- It is a'Work from Home'model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Knowledge & Skills Required
Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and address customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills


Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Regards,

Amazon Recruitment Team

Additional Information
Flexibility Provided
Shift Timings