Department: Existing Installation

Report to: Manager EI
Number of direct subordinates:
All EI Team Leaders, Sr. Customer Engineer, Customer Engineer & Trainee.
Number of indirect subordinates:

Education:

Mandatory: Diploma or BE

Desirable: MBA

Professional experience:

- 10 years from the industry

- Exposure to the Service Business

- Managed “Service” operations for a systems driven company for at least 2 years.

Languages: (+ levels: proficiency, advanced, intermediate, basic)

- English (proficiency),

- Hindi (advance),

- Regional languages (basic)

Preferences :
Experience in the elevator industry.

1. Role:

Responsible for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability

2. Responsibility:

Operational

- Generate repair revenue as per the target set.

- Responsible for the implementation of technical training and technical circulars (TCs) for maintenance staff.

- Ensures deployment of maintenance people/ resources to the allotted operating locations, so that there is a balance between contract fulfillments, productivity and meeting customer expectations.

- Responsible for the payment collection.

- Quality inspection of the maintenance work carried out by his team.

- Responsible for coordination with the PWD inspections.

Team Management

- Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company.

- Supervises the Engineers team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price.

- Assesses skills and competency for his team and uses various interventions like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai. See Less