Lakshmi Menon -Product Manager in Chennai | Herkey (Formely JobsForHer)

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Lakshmi Menon

Designation
Product Manager

Company
Verizon

Total Years of Experience
19 Years 0 Month(s)

Location
Chennai

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Profile+ Summary

Delivering best Customer Experience and Satisfaction has been the core value that I have followed across all the roles I have handled so far in multiple organizations in the last 19 years. To deliver ... the best experience you have to deliver your best every time...one needs to put their best foot forward every single day. This attitude has helped me a lot in my personal life when I had to face critical situations. Smile at every chance that you get, cry when you have heartbreaks...And live life as it comes!

All
Work Experience
Life Experience
Skills
Education
Certifications
Awards and Recognition
Groups

All Work Experience Life Experience Skills Education Certifications Recognition Groups

Certifications

SAFe POPM

Scaled Agile

DEC 2022-DEC 2023

Have been working on Agile principles for 3 years and I believe this helped to work on the iterative nature of agile and use it to the benefit of the organization

Skills acquired

Agile Project management - The know how of principles

the framework and how its executed
Recognitions

CX Excellence

Verizon

NOV 2021-

Successfully delivering the customer experience project
Certifications

Design Thinking

University of Sydney

NOV 2020-Present

This framework helped me identify the opportunities I had to effectively structure the product management work that I was doing to deliver the best results

Skills acquired

Design Thinking Framework

Practical implementation of Design thinking practices
Work Experience

Verizon

Product Manager

AUG 2020-Present

Chennai

Develop products to enhance the existing Customer Experience in the existing journeys in order to attain higher satisfaction levels and thereby higher Customer Satisfaction

Skills acquired

Product Management

Product Strategy

Agile Project Management

Customer Experience Strategy

Stakeholder Management
Education

Master of Business Administration

Indian Institute of Management Kozhikode

NOV 2018-APR 2021

Ernakulam

The best form of learning is Peer Learning, this is what this period has taught me. Apart from the experienced professors and their classes, there were individuals from every industry and every walk o...
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Skills acquired

Marketing Research

Market Strategy

Business Planning

Financial Management

New Product Development

Business Analysis
Work Experience

Vodafone Idea

Customer Service Manager

AUG 2018-JUL 2020

Ernakulam

Skills acquired

Training Delivery

Learning & Developement

Project Management

Call centre operations

Customer Experience Strategy
Recognitions

Service Excellence

Idea Cellular Ltd

MAR 2018-

Consecutive National No 1 in Training Deliverables
Life Experience

Loving Daughter

5 Years 3 Months

NOV 2014-FEB 2020

Ernakulam

I had a wonderful opportunity to take care of my Mother in Law who was suffering from Dementia and cardiac illnesses. I have to take care of her like a baby and do everything for her, along with my wo...
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Skills acquired

Empathy

Compassion

Kindness

Resilience
Work Experience

Matrimony.com

Branch Head

JUL 2013-NOV 2013

Ernakulam

Handled the branch sales operations for Matrimony.com renewal business for Kerala. Generated the highest sales value and volume in the month of Nov '13

Skills acquired

Sales Operations

Telesales

Revenue Generation

High Profile sales
Work Experience

airtel

Customer Service Manager

JAN 2007-MAY 2013

Ernakulam

Handled multiple roles from Customer Communications to Business relations, Collections, Agency Management under the umbrella of Customer Service team

Skills acquired

Customer Communications

IVR Management

Network Troubleshooting

Baddebt Collections

B2B relations
Work Experience

Bharti Airtel Subsidiary

Customer Service Executive

NOV 2004-JAN 2007

Ernakulam

Handled front end and back end roles of handling customers directly for their queries and also Service request management at the backend

Skills acquired

Front end Customer Service

Complaint Management

Network Troubleshooting

Customer Retention
Education

Bachelor of Arts

Sacred Heart College, Thevara

JUN 1999-APR 2002

Ernakulam

Gained friends for life and apart from that I would call it as the most confusing period of my life since I had no clue what I was going to do

Skills acquired

Sociology

Social work

social policy analysis