This free online course Diploma in Communication Skills will help you to understand the art of communication, perception, group dynamics, and persuasion. The course will look at the impact which these soft skills can have upon your daily life if used effectively.

First, you will be introduced to the basics of communication. Concepts such as communication channels, interpretation, and barriers will be explained to you. You will also explore the basics of body language and the context’s which affects your communications.

You will also examine the important aspects of the conversation. Listening is an important skill, and you will be walked through effective listening. You will also be shown techniques to help improve your listening ability and concentration. Speaking is also a vital part of the conversation and the course will show you how to speak considerately and politely. The importance of silence within the conversation is discussed, as is the importance of culture, context, and body language.

You will be introduced to the basics of perception. Concepts such as visual culture and perception will be explored. You will also explore the basics of aural perception, and the impact which it can have upon your communicative relationships.

You will also examine the important aspects of nonverbal communications. Nonverbal communication is an important skill, and you will be walked through its importance to communication. You will look at the ways in which the body communicates, including concepts such as space and gestures. Facial expressions are also a vital part of nonverbal communication and the course will show you how to interpret facial expressions effectively.

You will be introduced to the basics of building and maintaining relationships. Theories surrounding group dynamics will be examined in detail, including group structures and different types of group. You will also look at the different factors which can affect groups.

You will also examine the important aspects of conflicts, including conflicts within groups. You will look at verbal and nonverbal communication strategies, as well as be looking at conflict-handling styles. Networking is a vital part of today’s society, and this course will walk you through networking in relation to social media.

You will be introduced to the basics of persuasion. Theories surrounding the art of persuasion will be examined in detail including manipulation, brainwashing, and Stockholm syndrome. You will also look at the role which persuasion plays in negotiation and the difference between the two.

You will also examine the importance of motivating both oneself and others. You will look at the importance of motivation to leadership, and the motivation techniques which team leaders can utilize.

This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their soft skills.

Duration: 10 - 15 hours