Hyderabad
1 day ago
26 Applied
JOB ID:163564
Job details
Job Type
Full Time
Functional Area
Project & Program Management,IT
Industry
Banking/Financial Services/Insurance
Education
Not Specified
Experience Required
10 - 15 Yrs
Key Skills Required
cloud and ai suppliers, cia, cisa, cfsa
Other Skills Required
Job Description
Title: VP, ľech & Ops Supplieí Manageí (Cloud & AI)
Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of theindustry’s most complete digitally enabled product suites.Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balanceand overall well-being. In addition to this, we also have Regio... See More
Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of theindustry’s most complete digitally enabled product suites.Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balanceand overall well-being. In addition to this, we also have Regio... See More
Title: VP, ľech & Ops Supplieí Manageí (Cloud & AI)
Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of theindustry’s most complete digitally enabled product suites.Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balanceand overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview :
Synchrony’s Technology Governance team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.Role Summary/Purpose:
Responsible for the end-to-end Supplier Lifecycle Management for Cloud Service Providers (CSP’s), Artificial Intelligence and other Technology Office suppliers supporting Synchrony. Ensures supplier adherence to Synchrony’s Supplier Management Center of Excellence (SM CoE) program, and act as lead in driving the Supplier Management Strategy supporting our Cloud journey, AI and CTO initiatives with respective functional stakeholders. Manage and cultivate supplier relationships aligned to the CTO SLT including: Data Management, Infrastructure, Cloud, Network, Risk Management, and Technology Services teams. This role requires extensive cross-functional interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, Risk Management teams along with respective suppliers. The ideal candidate has a strong technology background including Cloud solutions, is self-motivated, and can deliver on the core competences of Supplier Management through influence, analytics, and good decision making. It’s essential thatthe suppliers under your responsibility are performing to their contracted SLA’s, meeting or exceeding business expectations, identify any associated risks and partner accordingly in mitigating/managing performance/risk issues.You’re the one we’re looking for if you:
· Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cloud, AI, Data Analytics, Network, Compute, Infrastructure, SaaS, PaaS, IaaS and associated KPI’s.· Engage with SM CoE function to understand your suppliers monitoring activities, testing schedules, audits, and successfully execute those responsibilities.· Partner with Sourcing and business stakeholders to plan, track, and drive sourcing activities; highlight any risks identified in the process and manage them accordingly.· Involved in Supplier Negotiations and preparing for supplier RFX’s· Adopt best practices / ways of working within the current Tech & Ops SM team.· Strong understanding of Technology Contracts with the ability to review, re-scope, and renew large multifaceted supplier contracts on a regular basis.· Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement.· Develop a cohesive supplier strategy for each domain you support.· Ensure the proper agenda, data requirements, attendees, and required materials areincluded in the supplier performance reviews you’ll be leading.· Manage all supplier Risks and Issues in-line with the Technology SM CoE program guidelines and requirements.· Effective and timely completion of supplier monitoring activities to ensure an “audit ready”posture.· Provide support for audits, special projects, and other assessments as needed.· Take necessary actions when supplier performance requirements are not being met.· Gather insights from technology leaders to help identify supplier performance gaps to help drive improvements and implement needed changes.· Understand where your suppliers align to the Technology & Operations Supplier Management strategy; re-align as needed.· Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance.· Support all annual and ad-hoc supplier assessments required to help identify supplier risks.· Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base.· Maintain full compliance with enterprise wide Supplier Management policies, procedures, and standards.Required Skills/Knowledge:
· Bachelor's degree with minimum 10+ years of IT experience or in lieu of degree 12+ years of IT experience· Minimum 5 years of experience as a Supplier Manager in Financial Services, Insurance / Reinsurance or other highly regulatory industry· Minimum 5 years or Program and/or Project Management experience· Minimum 5 years of Contract Management experienceDesired Characteristics:
· Experience working in / with Financial Institutions· Strong knowledge and experience working with or for Cloud & AI suppliers· Experience managing large multi-million dollar Technology Contracts· Ability to contribute significant additional effort to support Sourcing with negotiations, SoW redlines, SLA’s, etc..· Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (CobIT, ITIL, NIST)· Working knowledge of current financial services technologies· Strong analytical and negotiation skills with the ability to persuade negotiations· Excellent oral and written communication, presentation, interpersonal, and facilitation skills· Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels· Action and detail oriented, excellent organization and prioritization skills· Independent worker with awareness of when to escalate and engage others· Demonstrates strong risk management mindset and behavior· Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC· Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS· Strong PC skills including MS office toolsWork Timings: 2:00 pm to 11:00 pm IST (need to be flexible as per business requirements until 1:00 am IST) This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) See Less
Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of theindustry’s most complete digitally enabled product suites.Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balanceand overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.Organizational Overview :
Synchrony’s Technology Governance team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.Role Summary/Purpose:
Responsible for the end-to-end Supplier Lifecycle Management for Cloud Service Providers (CSP’s), Artificial Intelligence and other Technology Office suppliers supporting Synchrony. Ensures supplier adherence to Synchrony’s Supplier Management Center of Excellence (SM CoE) program, and act as lead in driving the Supplier Management Strategy supporting our Cloud journey, AI and CTO initiatives with respective functional stakeholders. Manage and cultivate supplier relationships aligned to the CTO SLT including: Data Management, Infrastructure, Cloud, Network, Risk Management, and Technology Services teams. This role requires extensive cross-functional interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, Risk Management teams along with respective suppliers. The ideal candidate has a strong technology background including Cloud solutions, is self-motivated, and can deliver on the core competences of Supplier Management through influence, analytics, and good decision making. It’s essential thatthe suppliers under your responsibility are performing to their contracted SLA’s, meeting or exceeding business expectations, identify any associated risks and partner accordingly in mitigating/managing performance/risk issues.You’re the one we’re looking for if you:
· Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cloud, AI, Data Analytics, Network, Compute, Infrastructure, SaaS, PaaS, IaaS and associated KPI’s.· Engage with SM CoE function to understand your suppliers monitoring activities, testing schedules, audits, and successfully execute those responsibilities.· Partner with Sourcing and business stakeholders to plan, track, and drive sourcing activities; highlight any risks identified in the process and manage them accordingly.· Involved in Supplier Negotiations and preparing for supplier RFX’s· Adopt best practices / ways of working within the current Tech & Ops SM team.· Strong understanding of Technology Contracts with the ability to review, re-scope, and renew large multifaceted supplier contracts on a regular basis.· Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement.· Develop a cohesive supplier strategy for each domain you support.· Ensure the proper agenda, data requirements, attendees, and required materials areincluded in the supplier performance reviews you’ll be leading.· Manage all supplier Risks and Issues in-line with the Technology SM CoE program guidelines and requirements.· Effective and timely completion of supplier monitoring activities to ensure an “audit ready”posture.· Provide support for audits, special projects, and other assessments as needed.· Take necessary actions when supplier performance requirements are not being met.· Gather insights from technology leaders to help identify supplier performance gaps to help drive improvements and implement needed changes.· Understand where your suppliers align to the Technology & Operations Supplier Management strategy; re-align as needed.· Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance.· Support all annual and ad-hoc supplier assessments required to help identify supplier risks.· Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base.· Maintain full compliance with enterprise wide Supplier Management policies, procedures, and standards.Required Skills/Knowledge:
· Bachelor's degree with minimum 10+ years of IT experience or in lieu of degree 12+ years of IT experience· Minimum 5 years of experience as a Supplier Manager in Financial Services, Insurance / Reinsurance or other highly regulatory industry· Minimum 5 years or Program and/or Project Management experience· Minimum 5 years of Contract Management experienceDesired Characteristics:
· Experience working in / with Financial Institutions· Strong knowledge and experience working with or for Cloud & AI suppliers· Experience managing large multi-million dollar Technology Contracts· Ability to contribute significant additional effort to support Sourcing with negotiations, SoW redlines, SLA’s, etc..· Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (CobIT, ITIL, NIST)· Working knowledge of current financial services technologies· Strong analytical and negotiation skills with the ability to persuade negotiations· Excellent oral and written communication, presentation, interpersonal, and facilitation skills· Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels· Action and detail oriented, excellent organization and prioritization skills· Independent worker with awareness of when to escalate and engage others· Demonstrates strong risk management mindset and behavior· Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC· Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS· Strong PC skills including MS office toolsWork Timings: 2:00 pm to 11:00 pm IST (need to be flexible as per business requirements until 1:00 am IST) This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) See Less
About Company
We exist to inspire and support every possibility for our customers, our partners and especially our people. We’re changing what’s possible by empowering people to fulfill their ambitions.
All our offerings are developed with relationships in mind. Whether the relationship is with our customers, partners, or employees, we believe that our foundation in the power in people is the right formula that differentiates us and makes us truly unique in the industry.
BY THE NUMBERS
- 90 years of history, built one customer at a time
- More than $139 billion in sales financed and 68.5 million active accounts.
- Over 18,000 employees - each integral to our business
From co-branded credit cards with major retailers, to financing solutions that meet your whole family’s healthcare needs, to High Yield Savings Accounts, our products revolutionize how consumers shop and engage. We offer deep industry knowledge, deliver innovative solutions, and
... See MoreWe exist to inspire and support every possibility for our customers, our partners and especially our people. We’re changing what’s possible by empowering people to fulfill their ambitions.
All our offerings are developed with relationships in mind. Whether the relationship is with our customers, partners, or employees, we believe that our foundation in the power in people is the right formula that differentiates us and makes us truly unique in the industry.
BY THE NUMBERS
- 90 years of history, built one customer at a time
- More than $139 billion in sales financed and 68.5 million active accounts.
- Over 18,000 employees - each integral to our business
From co-branded credit cards with major retailers, to financing solutions that meet your whole family’s healthcare needs, to High Yield Savings Accounts, our products revolutionize how consumers shop and engage. We offer deep industry knowledge, deliver innovative solutions, and differentiated digital experiences to help improve the success of our partners and cardholder.
- Digital: Comprehensive payments and financing solutions for our partners and customers through fully integrated digital products and experiences.
- Health & Wellness: Through a wide network of partners and providers, we offer the healthcare financing solutions to help customers find the care they need for their family and pets, when they need it.
- Home & Auto: Helping customers manage, maintain and improve their homes and autos through Synchrony Car Care, Synchrony Home and a broad network of more than one million merchants.
- Diversified & Value: In partnership with national or regional retailers, we seamlessly integrate the customer experience across in-store and digital purchases for their everyday needs or discretionary purchases.
- Lifestyle: We provide more buying power for major consumer purchases in lifestyle merchandise such as sporting goods, powersports, clothing, jewelry and music.
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