Job id : 163770
Voice and Accent Trainer
Voice and Accent Trainer
Client of
Elite Crew Consulting
Gurgaon, Delhi
1 day ago
JOB ID:163770
Job details
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
2 - 3 Yrs
Key Skills Required
training, executive coaching, feedback
Other Skills Required
Job Description
Responsibilities:
Establish and maintain professional credibility using excellent verbal and written
communication, training presentation, and facilitation skills
Provide communication, soft skills, voice and accent training to NHT batches & on floor
associates
Manage projects to achieve business objectives in a timely and accurate manner.
Use solid analytical and decision-making skills to assess account performance gaps and
learner needs
Conduct needs analysis, research, and create new training initiatives to strengthen the skill
set of employees
Design, develop, and create a variety of instructional materials and job aids in accordance
with identified needs within time and budget constraints
Knowledge of adult-learning principles and methodologies including classroom
management, coaching, curriculum development, and/or lesson planning
Provide clarification and effective feedback to learners & supervisors as needed
Organize, Plan and Implement monthly cyclic ... See More
Establish and maintain professional credibility using excellent verbal and written
communication, training presentation, and facilitation skills
Provide communication, soft skills, voice and accent training to NHT batches & on floor
associates
Manage projects to achieve business objectives in a timely and accurate manner.
Use solid analytical and decision-making skills to assess account performance gaps and
learner needs
Conduct needs analysis, research, and create new training initiatives to strengthen the skill
set of employees
Design, develop, and create a variety of instructional materials and job aids in accordance
with identified needs within time and budget constraints
Knowledge of adult-learning principles and methodologies including classroom
management, coaching, curriculum development, and/or lesson planning
Provide clarification and effective feedback to learners & supervisors as needed
Organize, Plan and Implement monthly cyclic ... See More
Responsibilities:
Establish and maintain professional credibility using excellent verbal and written
communication, training presentation, and facilitation skills
Provide communication, soft skills, voice and accent training to NHT batches & on floor
associates
Manage projects to achieve business objectives in a timely and accurate manner.
Use solid analytical and decision-making skills to assess account performance gaps and
learner needs
Conduct needs analysis, research, and create new training initiatives to strengthen the skill
set of employees
Design, develop, and create a variety of instructional materials and job aids in accordance
with identified needs within time and budget constraints
Knowledge of adult-learning principles and methodologies including classroom
management, coaching, curriculum development, and/or lesson planning
Provide clarification and effective feedback to learners & supervisors as needed
Organize, Plan and Implement monthly cyclic activities including refresher training, KPTs and
Dipsticks
Effectively interact with employees at all levels of the organization, and work with a variety
of people from diverse backgrounds.
Assist Quality & Operations team to enhance & improve employee skillsets to deliver results
and performance
Conduct side-by-side coaching/floor walk when not on training assignments and thus
contribute to operational goals
Prepare training outlines, scripts, expected results, evaluation and related materials
Participate in strategic planning sessions to design learning and development strategies and
roadmaps
Innovative training techniques to make training more effective, fun and interactive
Ideally, you should have:
Have minimum of 2 years of working experience as Voice and Accent
Trainer/Communication Trainer/Learning & Development in US/Canada BPO/ITES Industry
Excellent communication, presentation, demonstration and facilitation skills
Proficient in MS Office Suite (esp. PowerPoint); e-learning software is an asset
Problem-solving and critical thinking skills
Self-motivated and ability to work independently as well as contribute to cross-functional
and global teams
Must have the ability to identify communication skills gaps to help improve performance
Technical experience to coordinate the development, maintenance, and implementation of
training schedules, outlines, plans, and lessons.
Graduate/ Post Graduate degree in English/Communication /Humanities with relevant
certification courses. Ex – TTT, Voice and Accent certificates, etc.
A team player who is supportive, flexible, and ready to take on additional tasks.
Highly organized, detail-oriented, patient & action-oriented with an ability to work with
across teams and supervisors.
Responds positively to feedback and respects diverse point of views.
Willing to work on a shifting schedule and on holidays as needed
Understanding of effective teaching methodologies and tools
Understanding of Technology, Sales, Consumer Behavior will be preferred
Role: Voice and Accent Trainer
Industry Type: ITES/BPO/KPO/IT Services & Consulting
Functional Area: Learning, Training & Development
Employment Type: Full Time, PermanentWe offer:
Salary – Negotiable, as per industry standards
Meal/Refreshments
5 Days Working – US Shifts – Rotational Shift & Week Offs
Both Side A/C Cabs See Less
Establish and maintain professional credibility using excellent verbal and written
communication, training presentation, and facilitation skills
Provide communication, soft skills, voice and accent training to NHT batches & on floor
associates
Manage projects to achieve business objectives in a timely and accurate manner.
Use solid analytical and decision-making skills to assess account performance gaps and
learner needs
Conduct needs analysis, research, and create new training initiatives to strengthen the skill
set of employees
Design, develop, and create a variety of instructional materials and job aids in accordance
with identified needs within time and budget constraints
Knowledge of adult-learning principles and methodologies including classroom
management, coaching, curriculum development, and/or lesson planning
Provide clarification and effective feedback to learners & supervisors as needed
Organize, Plan and Implement monthly cyclic activities including refresher training, KPTs and
Dipsticks
Effectively interact with employees at all levels of the organization, and work with a variety
of people from diverse backgrounds.
Assist Quality & Operations team to enhance & improve employee skillsets to deliver results
and performance
Conduct side-by-side coaching/floor walk when not on training assignments and thus
contribute to operational goals
Prepare training outlines, scripts, expected results, evaluation and related materials
Participate in strategic planning sessions to design learning and development strategies and
roadmaps
Innovative training techniques to make training more effective, fun and interactive
Ideally, you should have:
Have minimum of 2 years of working experience as Voice and Accent
Trainer/Communication Trainer/Learning & Development in US/Canada BPO/ITES Industry
Excellent communication, presentation, demonstration and facilitation skills
Proficient in MS Office Suite (esp. PowerPoint); e-learning software is an asset
Problem-solving and critical thinking skills
Self-motivated and ability to work independently as well as contribute to cross-functional
and global teams
Must have the ability to identify communication skills gaps to help improve performance
Technical experience to coordinate the development, maintenance, and implementation of
training schedules, outlines, plans, and lessons.
Graduate/ Post Graduate degree in English/Communication /Humanities with relevant
certification courses. Ex – TTT, Voice and Accent certificates, etc.
A team player who is supportive, flexible, and ready to take on additional tasks.
Highly organized, detail-oriented, patient & action-oriented with an ability to work with
across teams and supervisors.
Responds positively to feedback and respects diverse point of views.
Willing to work on a shifting schedule and on holidays as needed
Understanding of effective teaching methodologies and tools
Understanding of Technology, Sales, Consumer Behavior will be preferred
Role: Voice and Accent Trainer
Industry Type: ITES/BPO/KPO/IT Services & Consulting
Functional Area: Learning, Training & Development
Employment Type: Full Time, PermanentWe offer:
Salary – Negotiable, as per industry standards
Meal/Refreshments
5 Days Working – US Shifts – Rotational Shift & Week Offs
Both Side A/C Cabs See Less
Additional Information
Cab Facility Provided
Shift TimingsAbout Company
We provide various staffing & placement solutions for employers & job seekers ensuring the organization gets the right talent & vice-versa. We perform the whole process of selecting a candidate for a specific ability role & level permitting organization’s resources to concentrate their endeavors on organization’s center business.
We understand specific & detailed information about the workforce requirements of our clients. We then source the likeable candidate for that specific job role through our network, portals, advertisements, etc. We interview the sourced candidate to ensure that he/she will be the right fit for the client’s requirement and upon selection, the candidate is passed to our client management to proceed further.
We also assist our clients in application tracking, pre-employment assessments, interview scheduling, onboarding & reporting.
Elite Crew Consulting is an end to end solution & service provider in staffing, placem... See More
We provide various staffing & placement solutions for employers & job seekers ensuring the organization gets the right talent & vice-versa. We perform the whole process of selecting a candidate for a specific ability role & level permitting organization’s resources to concentrate their endeavors on organization’s center business.
We understand specific & detailed information about the workforce requirements of our clients. We then source the likeable candidate for that specific job role through our network, portals, advertisements, etc. We interview the sourced candidate to ensure that he/she will be the right fit for the client’s requirement and upon selection, the candidate is passed to our client management to proceed further.
We also assist our clients in application tracking, pre-employment assessments, interview scheduling, onboarding & reporting.
Elite Crew Consulting is an end to end solution & service provider in staffing, placement, immigration & visa applications. See Less
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