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Job id : 164275

Technical Support Engineer II (Web Security)

Technical Support Engineer II (Web Security)

  Bangalore
   Forcepoint        Bangalore
  1 hour ago      13 Applied

JOB ID:164275

Job details

Education

Not Specified

Experience Required

   - Yrs

Key Skills Required

 

Other Skills Required

 

Job Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Full use and application of standard principles, the...  See More
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Full use and application of standard principles, theories, concepts and techniques. Provides resolution to an assortment of problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new projects or assignments; work is reviewed for accuracy and overall adequacy. Contributes to the fulfillment of projects and organizational objectives. University degree and 2-4 years of related experience; or equivalent work experience. See Less
About Company

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Forcepoint’s Commitment to Work/Life Blend:

Giving ourselves the opportunity to recharge when we need it helps us maintain balance and focus — and is essential to our health and wellness. Studies show that after an effective break, we’re more positive and more motivated. We have more energy. We’re more productive — and, unsurprisingly, we do better work. 

Forcepoint’s Commitment to Community:

We foster a culture of community within

...  See More

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Forcepoint’s Commitment to Work/Life Blend:

Giving ourselves the opportunity to recharge when we need it helps us maintain balance and focus — and is essential to our health and wellness. Studies show that after an effective break, we’re more positive and more motivated. We have more energy. We’re more productive — and, unsurprisingly, we do better work. 

Forcepoint’s Commitment to Community:

We foster a culture of community within Team Forcepoint by volunteering with organizations that support health and human services, education, and the environment. To do this, Forcepoint gives every full-time and part-time employee twenty (20) hours of paid volunteer time each calendar year. We make a massive, global impact! Also Forcepoint India specifically partners with organizations in the community that make a difference. Our team provides great opportunities to go out into the community and feel good about making a difference. We don’t shy away from just-for-fun experiences, either! From cultural celebrations to Flash Mobs, our “Funtastic team” champions events for all to enjoy. See Less