Job id : 33193
TECHNICAL ACCOUNT MANAGER/ TAM
TECHNICAL ACCOUNT MANAGER/ TAM
Mumbai / Navi Mumbai
4 years ago
JOB ID:33193
Job details
Job Type
Full Time
Functional Area
Marketing/Advertising/MR/Media Planning,Sales/Business Development/Client Servicing
Industry
Advertising/PR/MR/Events,Media/Publishing/Entertainment/Animation
Education
Not Specified
Experience Required
6 - 8 Yrs
Salary
10 - 12
Key Skills Required
Java, .net, XML, OAuth, SQL
Other Skills Required
Job Description
Job Purpose:
An SEM Specialist’s duties include creating strategies, developing and testing new keywords, new platform functionalities, managing Pay-Per-Click campaigns, analyzing performance data and conducting research. The primary goal is to improve performance and scale the account managed by the team members and also for the account under his/her Book of Business.
Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
The Ads Technical Solutions team is a focal point for Search Advertisers and Partners around the world. As a Technical Account Manager (TAM), you are the critical link ... See More
An SEM Specialist’s duties include creating strategies, developing and testing new keywords, new platform functionalities, managing Pay-Per-Click campaigns, analyzing performance data and conducting research. The primary goal is to improve performance and scale the account managed by the team members and also for the account under his/her Book of Business.
Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
The Ads Technical Solutions team is a focal point for Search Advertisers and Partners around the world. As a Technical Account Manager (TAM), you are the critical link ... See More
Job Purpose:
An SEM Specialist’s duties include creating strategies, developing and testing new keywords, new platform functionalities, managing Pay-Per-Click campaigns, analyzing performance data and conducting research. The primary goal is to improve performance and scale the account managed by the team members and also for the account under his/her Book of Business.
Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
The Ads Technical Solutions team is a focal point for Search Advertisers and Partners around the world. As a Technical Account Manager (TAM), you are the critical link between customers, partners and products. You will be responsible for providing technical solutions and maintaining relationships with key strategic Microsoft customers and partners. You will build trust through your deep technical expertise of the platform and industry.
You will work closely with cross functional teams in sales, engineering, business groups and technical support to flawlessly execute solution implementation, pre-sale support and consultation on Microsoft products. By building and maintaining a long-term relationship with customers and partners you will understand their business strategy and execute a service delivery plan based on the product roadmap. You will be the resident expert and trusted adviser for your customers and partners to provide world class service, support and competitive technical solutions.Responsibilities
An SEM Specialist’s duties include creating strategies, developing and testing new keywords, new platform functionalities, managing Pay-Per-Click campaigns, analyzing performance data and conducting research. The primary goal is to improve performance and scale the account managed by the team members and also for the account under his/her Book of Business.
Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
The Ads Technical Solutions team is a focal point for Search Advertisers and Partners around the world. As a Technical Account Manager (TAM), you are the critical link between customers, partners and products. You will be responsible for providing technical solutions and maintaining relationships with key strategic Microsoft customers and partners. You will build trust through your deep technical expertise of the platform and industry.
You will work closely with cross functional teams in sales, engineering, business groups and technical support to flawlessly execute solution implementation, pre-sale support and consultation on Microsoft products. By building and maintaining a long-term relationship with customers and partners you will understand their business strategy and execute a service delivery plan based on the product roadmap. You will be the resident expert and trusted adviser for your customers and partners to provide world class service, support and competitive technical solutions.Responsibilities
- Use your breadth and depth of knowledge across product offerings as you partner with sales, and partner teams to recommend and implement solutions.
- Create and execute a project plan for new platform integrations working with stakeholders to identify and mitigate technical dependencies for a successful deployment.
- Manage and own customer and partner’s technical support requests, providing investigation prioritization with continuous and timely updates.
- Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities.
- Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences.
- Maintain and expand working knowledge of current and related products, including integration processes and industry trends.
- Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting.
- Maintain internal Microsoft engineer relationships to influence incremental product improvements.
- Drive and deliver on projects to improve partner engagements and operational efficiencies.
- Highlight systemic issues and trends to identify platform enhancements with business and R&D teams.
- Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred).
- Minimum 3 years’ experience in troubleshooting technical issues in a client facing role.
- Minimum 3 years’ working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins. Experience working with APIs.
- Minimum 3 years’ experience with online advertising technology.
- Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer and partner requirements into appropriate solutions.
- Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous.
- Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment.
- Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training.
- Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding.
- Infectious sense of enthusiasm, fun, and imagination.
- Obsessed with providing a great experience for our customers.
- Relevant and current MCSE certification is advantageous.
- Organic and paid search experience preferred.
About Company
Piana IT Solutions is an analytics-driven company managed by active and socially conscious people, driven by a passion for what we’re doing and the results our customers achieve.
We enable Governments, Communities and Development Organisations to continuously and affordably monitor Growth and Performance of their initiatives.
Piana offers you instant dashboard solutions for whatever you want to monitor
The Piana Approach – Key differentiators
Performance Indices ANAlytics Company – The name PIANA!
Our sole focus is in ensuring you get the best in Business Analytics. We work with the Client teams and their Vendors to identify data sets, cquisition of such data for analytics , Data warehousing and finally run them through our Business Analytics engines to give you actionable insights.
Actionable Insights
PIANA’s core value is in bringing out actionable insights from large chunks of disparate data. We are committed to building lasting
relationships with our clients, and sharin... See More
Piana IT Solutions is an analytics-driven company managed by active and socially conscious people, driven by a passion for what we’re doing and the results our customers achieve.
We enable Governments, Communities and Development Organisations to continuously and affordably monitor Growth and Performance of their initiatives.
Piana offers you instant dashboard solutions for whatever you want to monitor
The Piana Approach – Key differentiators
Performance Indices ANAlytics Company – The name PIANA!
Our sole focus is in ensuring you get the best in Business Analytics. We work with the Client teams and their Vendors to identify data sets, cquisition of such data for analytics , Data warehousing and finally run them through our Business Analytics engines to give you actionable insights.
Actionable Insights
PIANA’s core value is in bringing out actionable insights from large chunks of disparate data. We are committed to building lasting
relationships with our clients, and sharing the responsibility of delivering outcomes. We become your ideal partner in evolving a dashboard that takes you to the destination at lowest costs and fastest timeline.
Excellent work force
PIANA has excellent workforce with long experience in Government, Private sector, Development sectors. Our team knows where it hurts when it comes to information requirements and need for analytics more than anyone.
Transparent and collaborative
PIANA has a transparent and collaborative approach. We host custom developed solutions in Clients systems sitting beside their own data-warehouse.
We address analytics requirements and implement fast, easy and affordable analytics solutions for Organizations to build and share real-time dashboards
We make it possible to move from course-correcting once a quarter to continuously optimizing your activities and strategies and achieve your Goals See Less
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