Primary Responsibilities:

• Incorporate measures of quality into team goals and expectations and work to ensure their achievement; clearly communicate performance metrics and standards with direct reports and ensure accountability; including coaching, recognition and performance management, as needed

• Coordinate work activities with other team supervisors to ensure consistency in management of team in regards to following established policies, best practices, performance management and process adherence, across entire team

• Assists Onsite manager to help identify solutions to resolve customer and service issues in a timely manner

• Identify and coordinate on-going training for existing team members to improve efficiencies, job skills, knowledge, personal growth and performance

• Facilitate the onboarding of new employees, helping them to feel welcome and understand their roles in the organization. Taking care of End to End Recruitment

• Ensure contractual performance guarantees and program satisfaction ratings are met and/or exceeded for all customers

• Collaborate with EAP Business Operations leadership to monitor on-site product utilization and present data, to support staffing level changes as appropriate; create requisitions, conduct new hire behavioral interviews and ensure highly skilled and qualified candidates are selected and hired

• Actively identify, present and disseminate relevant and timely information to the team; create agendas and facilitate team meetings; conduct and/or delegate meeting follow-up action items and ensure completion

• Discuss and create development plans and goals with direct reports through quarterly meetings to ensure growth within current roles and future opportunities within the company

• Work with Human Capital on compensation planning, performance management, employee relations concerns/issues and employee development

• Vendor/ provider Management and new vendor empaneling

• Invoicing and coordination with the billing department

• Roster management of the Team and ability to make reports

• Other projects and activities as directed by manager

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate

• At least 3 years of good people management experience

• Good knowledge on MS Office, Reporting , Roaster Management See Less