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The Senior Collaboration Technical Architect’s plays a central role in designing and may be required to implement collaborative solutions that foster effective communication, information sharing, and teamwork as part of the pre-sales function. Working closely with business users, IT teams, and executive management to understand business requirements, translate them into technical designs, ready for implementation as collaboration platforms and tools.

Working at NTT

Key Roles and Responsibilities:

• Design and architect collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.

• Collaborate with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.

• Assess and recommend collaboration platforms and tools that best fit the organisation's requirements and objectives.

• Develop and maintain technical documentation, including solution architecture diagrams, design specifications, and implementation plans.

• Analyse, develop and recommend long-term strategic plans to ensure collaboration tools meets current and future requirements.

• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.

• Provide pre-sales technical support and expertise in analysing client requirements, in conjunction with the client’s current collaboration capabilities.

• Ensure technical solutions will accomplish the client's objectives

• Work with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution

• Develop or produce the technical design document to match the solution design specifications.

• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.

• Make recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.

• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.

• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.

• Manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.

• Ensure compliance with data privacy regulations, industry standards, and organisational security policies in the design and implementation of collaboration solutions.

• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.

• Specifically relating to opportunity pursuit the Collaboration Technical Architect will:

• o Evaluate each opportunity for alignment with NTT capabilities and business policy

• o Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as understood

• o Document the proposed technology solution

• o Document the statement of work along with all labour requirements

• o Work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer.

• o Perform the actual solution design and prepare a parts list outlining equipment to be provided.

• o Develop and manage a proof-of-concept as such may be required

• o Engage all technical resources required for an accurate solution design

• o Prepare a network diagram outlining the proposed solution

• o Document all deliverables and what constitutes a successful completion.

• o Review the final parts list as supplied and submit all information to the applicable bid team for final assembly

• o Verify the proposal’s accuracy and sign off on the final documents to be presented to the client

• o Assist during the final presentation to the client as appropriate

Knowledge, Skills and Attributes:

• Demonstrate excellent client engagement skills

• Understanding of the vendor’s products business and technology positioning

• Comprehensive knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools

• Good technical consulting aptitude

• Excellent communication skills

• Excellent analytical skills

• Ability to collaborate and communicate effectively with team members, contributing to their success

• Comprehensive product knowledge integrated with technology understanding

• Good understanding network protocols, topologies and security

• Strong understanding of system and software architecture principles, design patterns, and best practices.

• Strong troubleshooting and problem-solving skills to identify and resolve technical issues.

• Familiarity with security best practices, data privacy regulations, and compliance requirements

• Good understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.

• Solid knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure

• Good understanding user access controls, encryption, data loss prevention, and other security measures is crucial

• Good understanding of key vendor subscription models such as Cisco EA 3.0

Academic Qualifications and Certifications:

• Bachelor’s degree in relevant field of study (Computer Science, Information Technology, etc)

• Vendor product, sales and technology certifications

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment

• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.

• Advanced experience in a professional technical role

• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.

• Advanced experience in project management methodologies advantageous

Skills Summary

API Integration, Application Architecture Design, Cloud Solutions, Collaboration Infrastructure, Customer Experience (CX), Employee Experience, Ensure Compliance, Online Customer Support, Troubleshooting

What will make you a good fit for the role?

Workplace type:

Hybrid Working See Less