Job id : 35189
Project Manager
Project Manager
Bangalore / Bengaluru
4 years ago
19 Applied
JOB ID:35189
Job details
Job Type
Full Time
Functional Area
Other
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
10 - 14 Yrs
Key Skills Required
Service delivery, Project Management, ITIL, ITSM, Change Management, Incident Management, Problem Management, IT Service Management, ITIL V3
Other Skills Required
Languages
English
Job Description
Service Delievery/Project Manager – Cloud Services
Experience: 10 - 14 yearsROLE DESCRIPTION:Delievery Manager is responsible for successful functioning of ITSM oprations over arching critical processes like Incident, Problem & Change Management (IPC). Incumbents should be well versed with ITSM principals and must have expereicne of handling complex or demanding customer base. The incumbent is responsible for overall implementation, on-going management and continual improvement of IT Service Management. This includes the development of each ITSM process and reporting of KPI's, critical success factors and activity metrics. Incumbents will lead and facilitate stakeholder meetings and therefore, must be an effective listener, and able to accurately and effectively interpret technical or departmental specific information to a variety of stakeholders.RESPONSIBILITIES:
Serve as project manager and/or senior lead in IT Service Management (ITSM) projects such as providing guidance and advice in... See More
Experience: 10 - 14 yearsROLE DESCRIPTION:Delievery Manager is responsible for successful functioning of ITSM oprations over arching critical processes like Incident, Problem & Change Management (IPC). Incumbents should be well versed with ITSM principals and must have expereicne of handling complex or demanding customer base. The incumbent is responsible for overall implementation, on-going management and continual improvement of IT Service Management. This includes the development of each ITSM process and reporting of KPI's, critical success factors and activity metrics. Incumbents will lead and facilitate stakeholder meetings and therefore, must be an effective listener, and able to accurately and effectively interpret technical or departmental specific information to a variety of stakeholders.RESPONSIBILITIES:
Serve as project manager and/or senior lead in IT Service Management (ITSM) projects such as providing guidance and advice in... See More
Service Delievery/Project Manager – Cloud Services
Experience: 10 - 14 yearsROLE DESCRIPTION:Delievery Manager is responsible for successful functioning of ITSM oprations over arching critical processes like Incident, Problem & Change Management (IPC). Incumbents should be well versed with ITSM principals and must have expereicne of handling complex or demanding customer base. The incumbent is responsible for overall implementation, on-going management and continual improvement of IT Service Management. This includes the development of each ITSM process and reporting of KPI's, critical success factors and activity metrics. Incumbents will lead and facilitate stakeholder meetings and therefore, must be an effective listener, and able to accurately and effectively interpret technical or departmental specific information to a variety of stakeholders.RESPONSIBILITIES:
Serve as project manager and/or senior lead in IT Service Management (ITSM) projects such as providing guidance and advice involving ITSM processes, including assessment, design, implementation and improvement of those processes and participates in audits (ISO/SOC).
Organize and maintain archival of process versions, major decisions and lessons learned related to ITSM implementation projects.
Consult with Senior Management regarding development and implementation of ITSM strategy, design, operation, transition and continual service improvement processes.
Oversee quality reporting and ensure that each implemented ITSM process develops and reports on Key Performance Indicators and Activity Metrics.
Coordinate work with any third party vendors related to ITSM initiatives.
Coordinate ongoing meetings between senior leaders in order to ensure proper integration of processes. Serve as facilitator for process owners in facilitating changes and or resolution of conflicts and other issues related to implementation of and changes to processes across departments.
Collaborate with Senior Management regarding end-to-end tool requirements to support the effectiveness and efficiency of all ITSM processes.
Ensure creation and facilitation of ongoing ITSM communication and training plan; manage execution of the plan to provide information and knowledge transfer on the programs and projects, also manage perceptions and understanding of affected stakeholders.
Stay abreast of new trends and technologies pertaining to ITSM best practices.
Oversee smooth functioning of IPC processes and day to day operations.
Must have experience of working in a Cloud, SaaS & Dev-Ops environment.
REQUIFRED:Educational Qualifications
Bachelor’s Degree in Engineering or Master’s Degree in Computer Applications or other equivalent technical field.
Communication
Associate has good English language Skills both verbal and written
Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult stakeholders
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and ownership.
Must have excellent organization and technical documentation skills.
Personality Fit
Ability to work calmly under pressure and meet deadlines.
Must be self-motivated and enjoy a sense of pride in their accomplishments.
Must have excellent problem solving, analytical, logical thinking and research abilities.
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to coordinate multiple and changing priorities
Must be able to occasionally work outside of normal business hours.
Work Experience
Overall 8-10 years of experience with 7+ years of handson experience in Service Management Methodologies & ITIL/ITSM Framework
Prior experience in Audits, Incident, Problem & Change Management, will be added advantage.
ITIL Intermediate Certification is a must.
Preferred
ITIL V3
24x7x365 shift work experience
See Less
Experience: 10 - 14 yearsROLE DESCRIPTION:Delievery Manager is responsible for successful functioning of ITSM oprations over arching critical processes like Incident, Problem & Change Management (IPC). Incumbents should be well versed with ITSM principals and must have expereicne of handling complex or demanding customer base. The incumbent is responsible for overall implementation, on-going management and continual improvement of IT Service Management. This includes the development of each ITSM process and reporting of KPI's, critical success factors and activity metrics. Incumbents will lead and facilitate stakeholder meetings and therefore, must be an effective listener, and able to accurately and effectively interpret technical or departmental specific information to a variety of stakeholders.RESPONSIBILITIES:
Serve as project manager and/or senior lead in IT Service Management (ITSM) projects such as providing guidance and advice involving ITSM processes, including assessment, design, implementation and improvement of those processes and participates in audits (ISO/SOC).
Organize and maintain archival of process versions, major decisions and lessons learned related to ITSM implementation projects.
Consult with Senior Management regarding development and implementation of ITSM strategy, design, operation, transition and continual service improvement processes.
Oversee quality reporting and ensure that each implemented ITSM process develops and reports on Key Performance Indicators and Activity Metrics.
Coordinate work with any third party vendors related to ITSM initiatives.
Coordinate ongoing meetings between senior leaders in order to ensure proper integration of processes. Serve as facilitator for process owners in facilitating changes and or resolution of conflicts and other issues related to implementation of and changes to processes across departments.
Collaborate with Senior Management regarding end-to-end tool requirements to support the effectiveness and efficiency of all ITSM processes.
Ensure creation and facilitation of ongoing ITSM communication and training plan; manage execution of the plan to provide information and knowledge transfer on the programs and projects, also manage perceptions and understanding of affected stakeholders.
Stay abreast of new trends and technologies pertaining to ITSM best practices.
Oversee smooth functioning of IPC processes and day to day operations.
Must have experience of working in a Cloud, SaaS & Dev-Ops environment.
REQUIFRED:Educational Qualifications
Bachelor’s Degree in Engineering or Master’s Degree in Computer Applications or other equivalent technical field.
Communication
Associate has good English language Skills both verbal and written
Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult stakeholders
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and ownership.
Must have excellent organization and technical documentation skills.
Personality Fit
Ability to work calmly under pressure and meet deadlines.
Must be self-motivated and enjoy a sense of pride in their accomplishments.
Must have excellent problem solving, analytical, logical thinking and research abilities.
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to coordinate multiple and changing priorities
Must be able to occasionally work outside of normal business hours.
Work Experience
Overall 8-10 years of experience with 7+ years of handson experience in Service Management Methodologies & ITIL/ITSM Framework
Prior experience in Audits, Incident, Problem & Change Management, will be added advantage.
ITIL Intermediate Certification is a must.
Preferred
ITIL V3
24x7x365 shift work experience
See Less
Additional Information
Cab Facility ProvidedAbout Company
JDA Software offers the leading supply chain management (SCM) platform powered by artificial intelligence (AI) and machine learning (ML). JDA’s leading cloud solutions manage supply chains from end-to-end, spanning supply chain and retail planning, execution and delivery. Using JDA’s comprehensive SCM platform and its broad partner ecosystem, customers can better predict and shape demand, transform product delivery, fulfill more intelligently, grow revenue and profits, and deliver superior customer experiences. JDA’s proven solutions power an Autonomous Supply Chain for 4,000 of the world’s leading companies including 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running JDA, you can plan to deliver
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