PROCESS SPECIALIST - GPS DELIVERY PLATFORM TRANSFORMATION
PROCESS SPECIALIST - GPS DELIVERY PLATFORM TRANSFORMATION
Gurgaon, Bangalore
9 hours ago
131 Applied
JOB ID:164048
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
3 - 6 Yrs
Key Skills Required
analysis, e2e testing
Other Skills Required
Job Description
About your role
The GPS Platform transformation team is responsible for delivering strategic change projects for business. This includes defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives impacting the GPS frontline and back office teams. The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines.
Some key responsibilities include:
- Assist with discovery and definition phases of large strategic change projects.
- Play the role of Operations Change lead supporting on GPS change priorities
- Individual is expected to assist with analysis, E2E testing and inpu
About your role
The GPS Platform transformation team is responsible for delivering strategic change projects for business. This includes defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives impacting the GPS frontline and back office teams. The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines.
Some key responsibilities include:
- Assist with discovery and definition phases of large strategic change projects.
- Play the role of Operations Change lead supporting on GPS change priorities
- Individual is expected to assist with analysis, E2E testing and input into Business readiness and owning delivery of operational readiness activities
- Provide representation on Agile Scrum Ceremonies
About you
- Good understanding of products and the various WI operational and customer Journey
- Minimum 3 years of overall experience
- Preference will be given to candidates with experience in working on change agenda
- Knowledge of UK/Europe financial services industry
- Comfortable to work in a heavily matrixed environment
- Demonstrable knowledge and understanding of customer needs.
- Strong focus on delivery with excellent communication, presentation and writing skills
- Experience in working with data from several different sources simultaneously.
- Happy to use initiative and make suggestions to improve current processes.
- Good overall knowledge and willingness to learn and become proficient in numerous applications used within FIL
India is Fidelity International’s largest location outside of the UK and is base for thousands of our people. We have offices spread across three locations -- in Gurugram, in Mumbai, and in Bengaluru.
We have capabilities across Fidelity’s businesses -- Investment Solutions and Services business, and Workplace and Personal Financial Health business -- as well as capabilities across central functions such as Technology, Human Resources, Legal and Finance. Across our businesses, our purpose is to build better financial futures for our clients globally, which range from central banks and financial institutions to wealth managers and private individuals.
India is home to global and site-level leaders, teams, and specialized, niche and future-ready skills.
These include people across a broad spectrum of functions in technology, operations, digital, investment research, shared services, central functions and so on.
Providing advanced technology solutions to transform our busi
... See MoreIndia is Fidelity International’s largest location outside of the UK and is base for thousands of our people. We have offices spread across three locations -- in Gurugram, in Mumbai, and in Bengaluru.
We have capabilities across Fidelity’s businesses -- Investment Solutions and Services business, and Workplace and Personal Financial Health business -- as well as capabilities across central functions such as Technology, Human Resources, Legal and Finance. Across our businesses, our purpose is to build better financial futures for our clients globally, which range from central banks and financial institutions to wealth managers and private individuals.
India is home to global and site-level leaders, teams, and specialized, niche and future-ready skills.
These include people across a broad spectrum of functions in technology, operations, digital, investment research, shared services, central functions and so on.
Providing advanced technology solutions to transform our business. Improving customer experience with the use of digital. Re-designing operational processes with the use of technology. Leading investment research and fund analysis to support a global team of investment professionals. Working on strategy, planning and analytics. Leading AI - there are abundant opportunities to engage in stimulating challenges and developing your career.
Our policies and practices are industry leading and they lay a strong foundation for our people who have a wide canvas to build and grow their career. The fun we have and how we come together to give back to society, all add up to the uniqueness you will feel here.
There is immense room for career vitality at Fidelity and there are many stories of our people whose careers have gone a long way. Diversity and inclusion are a way of life for us and you will feel welcomed and supported when you join us. Testimony to this is the high average tenure of our people, and consistently high scores on external forums (like Glassdoor).
