EisnerAmper is seeking a Outsourced Services Deputy Manager to join the Outsourced Services Accounting practice in our Bangalore office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

About our Outsourced Services Team

Responsibilities

Operations (65%):

 Technical (50%):

• Expert in Accounts Payable process including analysis of aging reports.

• Expert in Accounts Receivable process including analysis of aging reports.

• End-to-end accounting knowledge and experience is mandatory.

• Prepare and analyze Cash Flow projections.

• Analyze and prepare Bank Reconciliations and Balance Sheet schedules.

• Handle month close and Financials preparation with 100% accuracy within the TAT.

• Analyze variances in P&L and Balance Sheet accounts.

• Working knowledge of QBO, Xero, Bill.com, Yardi, Net-suite, Intacct, Expensify & Concur is preferable.

• Conduct weekly team meetings, identity knowledge gaps and train the team members to improve their efficiency.

• Ensure that controls and processes/procedures are updated and strictly followed.

• Effectively manage and mitigate escalations and issues on timely manner with 100% quality.

• Ensure effective implementation of internal controls.

• Follow up and answer ad-hoc Client queries.

• Prepare Standard Operating Procedures (SOP’s) for all the new clients and update the existing clients SOP’s in case of any changes.

• Complete daily checklists and time sheets without any reminders.

 Soft skills (15%):

• Excellent command over written/verbal communication.

• Set SMART goals and objectives in line with Organization goals and provide constructive feedback every month regularly.

• Assist, guide and mentor team members in meeting client deliverables, to improve their performance and help them grow better in the organization.

• Coordinate with other teams effectively in completing and handing off SLAs.

• Review, monitor and ensure all client deliverables are met on time with 100% quality.

• Able to conduct training sessions for the team.

• Able to prepare presentations and lead meetings.

• Effectively manage client calls and queries in a professional manner.

• Manage handling escalations effectively, maintain log and plan/implement to mitigate them.

• Maintain all trackers updated with necessary data on time (keeping them live).

End Customer Satisfaction/ onshore team satisfaction (20%)

• Work hard towards providing subject matter knowledge wherever necessary for the client operations.

• Ensure to improve client/ onshore team satisfaction with 100% accuracy and timeliness in all deliverables.

• Participate in all calls/meeting between team, Client/ onshore team to help set the expectations right and clear any understanding gaps.

• Keep the Client/ onshore team informed about the expected delay with valid reasons thereof and share the revised timeline to complete the deliverable.

Process Improvements and Special Projects (15%)

• Monitor and review benchmark hours and track variance against actual Utilization.

• Identify efficiency gaps and Implement process improvements.

• Increase utilization per FTE through increased productivity and efficiency.

• Implement automation/process improvements which result in FTE and Cycle time save.

• Monitor IT related issues affecting the team and follow up with IT to ensure timely closure.

• Actively involve and contribute towards Special projects driven by Management.

Basic qualifications for the opportunity

• Qualification: B.com/M.com/MBA (Finance) or CA

• Range of Experience: 7 to 11 years of relevant experience

About EisnerAmper

EisnerAmper is one of the largest accounting, tax, and business advisory firms in the U.S., with more than 4,000 employees and 400 partners. Joining EisnerAmper means being part of an organization that is client-focused, accountable, principled, and relationship-oriented. Each member of the EisnerAmper team is passionate about rolling up their sleeves and working hard to help clients build success. Daily activity at the firm is fast-paced, varied, collaborative, and organized around shared accomplishments– with our clients and each other.

Our firm provides a full menu of audit, tax, advisory, and compliance services to clients in industry sectors as diverse as financial services, health care, law, life sciences, manufacturing and distribution, non-profit, real estate, sports and entertainment, and technology.

Our reach extends globally, with offices in India, the United Kingdom, Israel, the Cayman Islands, Singapore, and Ireland. See Less