Job id : 36327
Duty Manager
Duty Manager
Mumbai / Navi Mumbai
4 years ago
JOB ID:36327
Job details
Job Type
Full Time
Functional Area
Front Office Staff/Secretarial
Industry
Hotels/Restaurants/Airlines/Travel
Education
Not Specified
Experience Required
3 - 5 Yrs
Key Skills Required
Front Office
Other Skills Required
Languages
English
Job Description
- Courteous and promptly handle all reservation received on the phone by mail, tele, etc
- Type out the advance reservation slips and maintain the reservation racks and correspondence flies
- Carry out amendments and cancellations intelligently and accurately.
- Extend a warm and courteous service to all guests/management and employees of the hotel
- Be informed on daily status
- Have detailed information regarding arrivals their room requirements and except departures of the day
- Check up VIP’s reservation and issue VIP amenities voucher for fruits flowers and beverages etc in consultation with shift in charge/GRE
- Greet the guest and address them by name whenever you see him and ensure all required details like date of departure address and mode of payments etc are filled in properly on the registration.
- Ensure good ready room is allotted to the guest and ensure the rate card with the correct rate is given to all guest during check in
- Constantly up date room rack/ information rack
- Ensure all the complaints a
- Courteous and promptly handle all reservation received on the phone by mail, tele, etc
- Type out the advance reservation slips and maintain the reservation racks and correspondence flies
- Carry out amendments and cancellations intelligently and accurately.
- Extend a warm and courteous service to all guests/management and employees of the hotel
- Be informed on daily status
- Have detailed information regarding arrivals their room requirements and except departures of the day
- Check up VIP’s reservation and issue VIP amenities voucher for fruits flowers and beverages etc in consultation with shift in charge/GRE
- Greet the guest and address them by name whenever you see him and ensure all required details like date of departure address and mode of payments etc are filled in properly on the registration.
- Ensure good ready room is allotted to the guest and ensure the rate card with the correct rate is given to all guest during check in
- Constantly up date room rack/ information rack
- Ensure all the complaints and requests received from the guests are recorded in the guest complaint log book and followed up at regular intervals
- Prepare a room discrepancy report and double check with the lobby Manager
- Inform all departure details promptly to House Keeping, Room service and the Telephone Departments with in five minutes of the departure of the guest.
- Feed in the data collected from the guest through the registration card, on to the computer and keep updating on a regular basis
- Sell high priced rooms to the guest by skillful salesmanship
- Handle scanty baggage guests very carefully
- Know the hotel so well that you do not have to say “I DO NOT KNOW”
- Update profiles / Update correspondences.
- Ensure all messages are transmitted in time and also messages are sent back to the guest
- Answer all incoming calls for guests and reports / record all messages
- Handle all guest mail information parcels, telegram as per aid down procedures
- Always be ready to answer queries on house and places of tourist interest
- Keep information aids like timetables, road maps, hotel guide etc handy
- Ensure that the log book is read and signed every day before the shifts
- Assist the telephone operator when ever required
- Handle the board and answer all incoming calls by guest and employees
- Check for the numbers of the registration cards, printing card sent according to no show and availability’s
- Take room occupancy report / occupancy statistics / discrepancy reports
- To execute special assignments as and when assigned by the suppliers
- TDH list and company statistics list
- Check at business centre for faxes and guest requests
- Monitoring of T.B.E.M processes
- Implementing & monitoring ISO 14001 – Environmental Management System, EMP’s & O&Ts, OCPs and training of staff
- Enabling and adherence of principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place.
- To co-ordinate mainly with House Keeping, Maintenance, security, Room Service departments as well as coordinating with all departments.
- Courteous and promptly handle all reservation received on the phone by mail, telex, etc
- Type out the advance reservation slips and maintain the reservation racks and correspondence flies
- Carry out amendments and cancellations intelligently and accurately.
- Extend a warm and courteous service to all guests/management and employees of the hotel
- Be informed on daily status
- Have detailed information regarding arrivals their room requirements and except departures of the day
- Check up VIP’s reservation and issue VIP amenities voucher for fruits flowers and beverages etc in consultation with shift in charge/GRE
- Greet the guest and address them by name whenever you see him and ensure all required details like date of departure address and mode of payments etc are filled in properly on the registration.
- Ensure good ready room is allotted to the guest and ensure the rate card with the correct rate is given to all guest during check in
- Constantly up date room rack/ information rack
- Ensure all the complaints and requests received from the guests are recorded in the guest complaint log book and followed up at regular intervals
- Prepare a room discrepancy report and double check with the lobby Manager
- Inform all departure details promptly to House Keeping, Room service and the Telephone Departments with in five minutes of the departure of the guest.
- Feed in the data collected from the guest through the registration card, on to the computer and keep updating on a regular basis
- Sell high priced rooms to the guest by skillful salesmanship
- Handle scanty baggage guests very carefully
- Know the hotel so well that you do not have to say “I DO NOT KNOW”
- Update profiles / Update correspondences.
- Ensure all messages are transmitted in time and also messages are sent back to the guest
- Answer all incoming calls for guests and reports / record all messages
- Handle all guest mail information parcels, telegram as per aid down procedures
- Always be ready to answer queries on house and places of tourist interest
- Keep information aids like timetables, road maps, hotel guide etc handy
- Ensure that the log book is read and signed every day before the shifts
- Assist the telephone operator when ever required
- Handle the board and answer all incoming calls by guest and employees
- Check for the numbers of the registration cards, printing card sent according to no show and availability’s
- Take room occupancy report / occupancy statistics / discrepancy reports
- To execute special assignments as and when assigned by the suppliers
- TDH list and company statistics list
- Check at business centre for faxes and guest requests
- Monitoring of T.B.E.M processes
- Implementing & monitoring ISO 14001 – Environmental Management System, EMP’s & O&Ts, OCPs and training of staff
- Enabling and adherence of principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place.
- To co-ordinate mainly with House Keeping, Maintenance, security, Room Service departments as well as coordinating with all departments.
About Company
Located in the posh neighbourhood of Cuffe Parade, South Mumbai, this hotel is close to several places of interest in the city, like Gateway of India, Marine Drive, World Trade Centre and Maker Towers to name a few.Equipped with a state of the art business centre and a seamless banquet space of 12000 sq.ft, this hotel is suitable for hosting business meetings, conferences and private events.The hotel houses three iconic specialty restaurants, a patisserie and a lounge bar. The Thai Pavilion is one of the top restaurants in the country and has been serving delectable Thai cuisine for the past 25 years. One can indulge in the best of Italian cuisine at Trattoria or authentic Konkan coastal cuisine at the Konkan Café. Enjoy cakes and other sweet confectionaries at La Patisserie. The hotel has ahigh energy lounge bar called Wink.
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