Pune, Ahmedabad
2 days ago
15 Applied
JOB ID:163371
Job details
Job Type
Full Time
Functional Area
Project & Program Management
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
18 - 30 Yrs
Salary
30 - 35 Lakhs
Key Skills Required
project delivery, global delivery
Other Skills Required
project delivery
Languages
English
Job Description
Job ObjectiveThe offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value• To work with leading Auto Manufacturing clients, to help maximize value to the client in the business• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the prod... See More
Job ObjectiveThe offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value• To work with leading Auto Manufacturing clients, to help maximize value to the client in the business• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
Key Responsibility Areas1) P&L Management•Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs• Conducts monthly reviews on revenue margin, pipeline, utilization• Identify key parameters of improvement for vertical growth and margins• Lead and implement all cost related initiatives for VBUs and direct projects
2) Sales & Client Management• Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)• Identify opportunities for cross sell in the existing accounts• Co-own, support and propose new domain offerings/cross-sell to existing clients• Build Industry partnerships and come up with new offerings, solutions for the vertical• Support Sales and Delivery teams in proposal/solution development• Supporting onsite presales and customer presentations• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements• Exposure of long term planning and execution
3) Service Delivery and Project Management• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation• Decide delivery account structure for all accounts under the vertical• Responsible for the overall delivery of the vertical• Ensure smooth operations delivery and in alignment with agreed targets• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations• Drive change management with agility basis business needs• Proven record of initiating, establishing & delivering large programs in FPP / T&M model• Ensure vertical operating metrics are in line with target
4) Performance Management• Excellent People Management skills with strong ability to lead & mentor the team• Cascade vertical level goals to practice and account delivery teams• Manage performance, rewards, careers and appraisals for teams• Monitor overall vertical employee performance
5) Resource Management & Utilization• Own operating plans and identify overall resourcing and project staffing requirements along with RMG• Bench management• Periodically review overall people operating plan and utilization
Key Performance Indicators• Vertical P&L• Revenue• Gross Margin & Net contribution margin• All aligned direct vertical costs• EE and Change Requests target achievement and cross sell
Stakeholder InteractionsProject, delivery based interactions, Team interactions on a daily basisClient, Project based interactions on a daily, weekly or need basedDelivery, solutions, growth based interactions on a weekly, daily, monthly basisNegotiations, Liaison, Delivery Solution based interactions on a weekly/monthly/quarterly basis
Job QualificationsQualification Min. qualification required Masters/Professional DegreeRelevant Experience Min. no. of years of relevant experience required 20+ years
Job Specific knowledge and skills1.Knowledge of Global IT systems and infrastructure2.Client facing experience3. In-depth knowledge of domain Industry and business environment4.Analytical and problem-solving capabilities
Job Specific BehaviorsLeadership, Solutioning, Customer Service, Accountability, Judgement and decision making, Communication See Less
Key Responsibility Areas1) P&L Management•Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs• Conducts monthly reviews on revenue margin, pipeline, utilization• Identify key parameters of improvement for vertical growth and margins• Lead and implement all cost related initiatives for VBUs and direct projects
2) Sales & Client Management• Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)• Identify opportunities for cross sell in the existing accounts• Co-own, support and propose new domain offerings/cross-sell to existing clients• Build Industry partnerships and come up with new offerings, solutions for the vertical• Support Sales and Delivery teams in proposal/solution development• Supporting onsite presales and customer presentations• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements• Exposure of long term planning and execution
3) Service Delivery and Project Management• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation• Decide delivery account structure for all accounts under the vertical• Responsible for the overall delivery of the vertical• Ensure smooth operations delivery and in alignment with agreed targets• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations• Drive change management with agility basis business needs• Proven record of initiating, establishing & delivering large programs in FPP / T&M model• Ensure vertical operating metrics are in line with target
4) Performance Management• Excellent People Management skills with strong ability to lead & mentor the team• Cascade vertical level goals to practice and account delivery teams• Manage performance, rewards, careers and appraisals for teams• Monitor overall vertical employee performance
5) Resource Management & Utilization• Own operating plans and identify overall resourcing and project staffing requirements along with RMG• Bench management• Periodically review overall people operating plan and utilization
Key Performance Indicators• Vertical P&L• Revenue• Gross Margin & Net contribution margin• All aligned direct vertical costs• EE and Change Requests target achievement and cross sell
Stakeholder InteractionsProject, delivery based interactions, Team interactions on a daily basisClient, Project based interactions on a daily, weekly or need basedDelivery, solutions, growth based interactions on a weekly, daily, monthly basisNegotiations, Liaison, Delivery Solution based interactions on a weekly/monthly/quarterly basis
Job QualificationsQualification Min. qualification required Masters/Professional DegreeRelevant Experience Min. no. of years of relevant experience required 20+ years
Job Specific knowledge and skills1.Knowledge of Global IT systems and infrastructure2.Client facing experience3. In-depth knowledge of domain Industry and business environment4.Analytical and problem-solving capabilities
Job Specific BehaviorsLeadership, Solutioning, Customer Service, Accountability, Judgement and decision making, Communication See Less
About Company
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design-thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified The CK Birla Group, Birlasoft, with its 12,000+ professionals, is committed to continuing its 161-year heritage of building sustainable communities. For further information, visit www.birlasoft.com.
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