Bangalore
1 year ago
4126 Applied
JOB ID:114353
Job Type
Work From Home
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
0 - 2 Yrs
Salary
1.5 - 2 Lakhs
Key Skills Required
communication skills
Other Skills Required
Languages
English,Hindi
Job Description
Job briefWe are looking for Customer Service Executives on a Full-time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key responsibilities:
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customer’s first point to contact with a view of customer loyalty and highest customer retention
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking t
Job briefWe are looking for Customer Service Executives on a Full-time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key responsibilities:
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customer’s first point to contact with a view of customer loyalty and highest customer retention
- Follow communication “scripts” when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
- Provide solutions and guide the customer through to resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with product
Key Competencies
- Good Communication Skills
- Customer-obsessed and adaptability to different personality types
- Ability to listen and active problem solving skills logically and critically
- Ability to multitask, set priorities and manage time effectively
- Good interpersonal, numerical and analytical ability
- Ability to handle pressure
- Clear and pleasant speaking voice
- Fluent in Hindi and English
- Quick-witted to understand problems fast
- Tech-savviness (MS office)
Founded by Abhay Hanjura and Vivek Gupta, Licious is a consumer food company, focussed at delighting the world with an unmatched range of meat & meat products. Present in raw & fresh meat and seafood, marinades and ready-to-eat categories, Licious is set to disrupt every food category that needs a meaty intervention!
The company is built with a vision to emerge as India’s most loved meat food brand by offering premium quality products. In a highly underserved market, which is estimated at $40 billion today, Licious as a category-first brand backed by technology, has been able to solve the prevailing customer pain points of quality, hygiene, freshness and convenience in a sustainable manner. Built on the farm to fork business model, Licious owns the entire back-end supply chain powered by stringent cold chain control to maintain the quality and freshness of each product from the time of procurement, processing, storage to the time it reaches the end consumer
... See MoreFounded by Abhay Hanjura and Vivek Gupta, Licious is a consumer food company, focussed at delighting the world with an unmatched range of meat & meat products. Present in raw & fresh meat and seafood, marinades and ready-to-eat categories, Licious is set to disrupt every food category that needs a meaty intervention!
The company is built with a vision to emerge as India’s most loved meat food brand by offering premium quality products. In a highly underserved market, which is estimated at $40 billion today, Licious as a category-first brand backed by technology, has been able to solve the prevailing customer pain points of quality, hygiene, freshness and convenience in a sustainable manner. Built on the farm to fork business model, Licious owns the entire back-end supply chain powered by stringent cold chain control to maintain the quality and freshness of each product from the time of procurement, processing, storage to the time it reaches the end consumer.
In just 5 years Licious has witnessed a 300% growth and has served over three million packs of world class meat products to consumers across Bangalore, Hyderabad, NCR, Chandigarh, Mumbai, Pune, Chennai, Coimbatore, Jaipur, Kochi, Vizag, Visakhapatnam, Vijayawada, Pondicherry & Kolkata. Licious serves over 1mn orders every-month with over 90% repeat consumption across markets.
As a category leader and the largest direct to consumer fresh meat and seafood brand, Licious has been able to build differentiation across all dimensions including technology, data science, supply chain, product quality, consumer engagement and category understanding. With a seamless supply chain capabilities which is cold chain powered and scientifically maintains global standard of quality and freshness of each product, Licious is ahead of the curve and holds a great distinction to drive the meat and seafood category which has remained highly unorganized. See Less
