JOB ID:163614
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations,QA/Testing
Industry
Wellness/Fitness/Sports
Education
Not Specified
Experience Required
3 - 8 Yrs
Key Skills Required
vanilla ts/js, html5/css, modern ui frameworksOther Skills Required
Customer Service Trainer & Quality Analyst (Hyderabad, India)
Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. You will have experience of creating training content and programs to ensure agent readiness. This includes the design and delivery of product and soft skills training, aligned with best practices of instructional design and learning theories. You will play a key role working across markets and driving a global standard of training. This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life. Benefits will include access to DAZN, an annual performance related bonus, family fr
... See MoreCustomer Service Trainer & Quality Analyst (Hyderabad, India)
Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans. You will have experience of creating training content and programs to ensure agent readiness. This includes the design and delivery of product and soft skills training, aligned with best practices of instructional design and learning theories. You will play a key role working across markets and driving a global standard of training. This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life. Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events.
As our new Customer Service Trainer & Quality Analyst you'll have the opportunity to:
• Define our success metrics within Training
• Build a training plan and deliver it
• Work on strategic projects and ensure business readiness
• Work with CS Operations to ensure agent readiness
• Work across markets and regions globally
• Support improving our global KPI’s
You’ll be set up for success if you have:
• Customer service background
• Zendesk Knowledge
• Training design experience
• Training delivery experience (virtual/classroom/blended)
• Quality assurance experience in a customer service environment
• Worked with different countries and understand how local market nuances impact quality
• Experience working in a digital world, with digital contact channels
• Good planning and execution skills
• An analytical, inquisitive and problem solving approach
• Excellent stakeholder management
• Clear and concise communication
• A keen interest in sports
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. See Less
We are DAZN - a place where people bring ambition to life. It’s exciting, empowering and truly global.
We are the digital leader in global sports media. With 2,400 employees in 25 countries, we are home to the world’s largest, fastest-growing sports streaming service.
We're pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers.
Sports fans are the lifeblood of DAZN and the very reason we exist. In order to best serve them, our global workforce must reflect the diversity of sports fans all around the world.
We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations and gender identities.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity - where ever
... See MoreWe are DAZN - a place where people bring ambition to life. It’s exciting, empowering and truly global.
We are the digital leader in global sports media. With 2,400 employees in 25 countries, we are home to the world’s largest, fastest-growing sports streaming service.
We're pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers.
Sports fans are the lifeblood of DAZN and the very reason we exist. In order to best serve them, our global workforce must reflect the diversity of sports fans all around the world.
We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations and gender identities.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity - where everyone can contribute at the highest level and their voices can be heard. See Less