Customer Relationship Manager (Work from Home)
Customer Relationship Manager (Work from Home)
Any
2 years ago
457 Applied
JOB ID:38546
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
3 - 5 Yrs
Key Skills Required
call centers, customer support, customer handling
Other Skills Required
Languages
English,Hindi
Job Description
* Should be fluent in speaking in English and Hindi language (use Grammarly to correct emails if necessary)
*Should have a thorough knowledge of working on Google docs and sheets
* Should be patient and willing to have a conversation for 20 to 25 minutes if necessary (you can't sound like a boring or automated telecaller and will need to connect with the learner)
*Should have a keen eye on figuring out problem situations and willing to come up with solutions
* Should be able to work autonomously (with minimal instructions), should not need supervision and should be able to plan by herself
Responsibilities include:
*To ensure incoming student queries are addressed within the expected Turn-... See More
* Should be fluent in speaking in English and Hindi language (use Grammarly to correct emails if necessary)
*Should have a thorough knowledge of working on Google docs and sheets
* Should be patient and willing to have a conversation for 20 to 25 minutes if necessary (you can't sound like a boring or automated telecaller and will need to connect with the learner)
*Should have a keen eye on figuring out problem situations and willing to come up with solutions
* Should be able to work autonomously (with minimal instructions), should not need supervision and should be able to plan by herself
Responsibilities include:
*To ensure incoming student queries are addressed within the expected Turn-Around-Time across all support channels
* Manage our online helpdesk for students*To handle student data (on Excel/ Google Sheets), and to share important data with seniors as and when required
*To check, maintain and constantly improve High quality in the outgoing communication with students
*To be available on Whatsapp to respond to student queries*To train the team periodically on soft skillsAny person who has prior experience of making customer support calls or handling customer queries with ease will have the opportunity to grab the position. You should enjoy interacting with people, talking to them and guiding them. You need to connect with people and be energetic to speak to.
Knowledge of the law is not necessary to succeed in this job.
Our courses and about us can be viewed on www.lawsikho.comProposed Salary: 25,000-30,000 p.m for 2 months and 35,00-40,000 after confirmation.Please note: Please apply only if you are ready for an immediate joining. This is a full time, work from home offer. See Less
LawSikho (a product of Addictive Learning Technology Private Limited) is India’s leading online education company that creates advanced and practical legal courses and customized training programs catering to lawyers, leading businesses and universities.
Our courses portal lawsikho.com offers premium legal courses to lawyers and business executives who require professional quality practical legal training that enable them to perform specific legal work as opposed to generic legal courses that espouse on mere theory, statutes and case law. Our methodology has found favour with the market, and we have emerged as the undisputed premium and most popular legal education platform in India.
We have also provided customised online and in-workshop training at Mahindra & Mahindra, CII, Federation of Indian Export Organizations, JCB, Feedback Infrastructure, Samsung India, Microsoft India, IIT Kharagpur, Jerome Merchant + Partners, etc.
We are a young and dynamic company, looking to shape the futu
... See MoreLawSikho (a product of Addictive Learning Technology Private Limited) is India’s leading online education company that creates advanced and practical legal courses and customized training programs catering to lawyers, leading businesses and universities.
Our courses portal lawsikho.com offers premium legal courses to lawyers and business executives who require professional quality practical legal training that enable them to perform specific legal work as opposed to generic legal courses that espouse on mere theory, statutes and case law. Our methodology has found favour with the market, and we have emerged as the undisputed premium and most popular legal education platform in India.
We have also provided customised online and in-workshop training at Mahindra & Mahindra, CII, Federation of Indian Export Organizations, JCB, Feedback Infrastructure, Samsung India, Microsoft India, IIT Kharagpur, Jerome Merchant + Partners, etc.
We are a young and dynamic company, looking to shape the future of legal education and lead the revolution from the front. We also run the iPleader's blog, one of the largest legal blogs in the world with a viewership of 10 million people annually.
LawSikho was launched in September 2017. See Less
