We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive. The ideal candidate will be responsible for managing and enhancing customer relationships, ensuring satisfaction, and contributing to overall customer retention efforts.

Responsibilities:

1. Customer Engagement:

o Build and maintain strong, long-lasting customer relationships through effective communication and relationship-building strategies.

o Respond promptly to customer inquiries and address concerns to ensure a positive customer experience.

2. Client Interaction:

o Guide and stay connected with our existing clients through the coordination’s , handles all sort of queries .

3. Issue Resolution:

o Act as the primary point of contact for customer issues and work collaboratively with internal teams to resolve problems promptly.

4. Product Knowledge:

o Develop a deep understanding of our products and services to effectively communicate features and benefits to customers.

5. Feedback Collection:

o Gather customer feedback and insights to identify areas for improvement and contribute to the development of customer-centric solutions.

6. Customer Retention:

o Implement strategies to enhance customer retention and loyalty, identifying opportunities to upsell or cross-sell products and services.

7. Documentation:

o Maintain accurate and detailed customer records, ensuring that all interactions are properly documented in the MS excel / MS office.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in a customer-facing role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-centric mindset.

• Ability to work collaboratively in a team environment.

• Familiarity with local language Like : Kannada ,Hindi - will be an added advantage

• Hands on experience in MS Excel.

Work Mode :

Its work from office – 6 days to office located at J C road Bangalore

Additional Information: This role offers an exciting opportunity for individuals passionate about building and nurturing customer relationships. The successful candidate will play a key role in ensuring customer satisfaction and contributing to the growth of our client base.

If you are enthusiastic about delivering exceptional customer experiences and have the skills to drive customer engagement, we invite you to apply for the position of Customer Relationship Executive. See Less