Job id : 163642
Customer Care Representative
Customer Care Representative
Mumbai
5 hours ago
182 Applied
JOB ID:163642
Job details
Job Type
Full Time
Work From Home
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
Retail/Gems/Jewelery
Education
Not Specified
Experience Required
1 - 2 Yrs
Salary
3 - 4 Lakhs
Key Skills Required
customer service, customer oriented, customer experience, customer satisfaction, customer retention, customer insight
Other Skills Required
customer service
Languages
English
Job Description
Email Correspondence:
Handle and respond to customer inquiries, concerns, and requests through email communication channels.
Craft articulate and polished responses that align with the brand's tone and values.
Address customer queries related to product information, order status, returns, and other service-related matters.Product Knowledge:
Provide detailed information on product specifications, materials, and craftsmanship to assist customers in making informed decisions.Issue Resolution:
Investigate and resolve customer issues related to orders, shipments, product inquiries, and after-sales services.Customer Advocacy:
Build and maintain positive customer relationships through thoughtful and personalized interactions.Quality Assurance:Uphold the highest standards of service quality and accuracy in all email communications.Qualifications
Previous experience in customer service, preferably in a luxury retail or high-end brand environment.Exceptional written communication skills with an emphasis... See More
Handle and respond to customer inquiries, concerns, and requests through email communication channels.
Craft articulate and polished responses that align with the brand's tone and values.
Address customer queries related to product information, order status, returns, and other service-related matters.Product Knowledge:
Provide detailed information on product specifications, materials, and craftsmanship to assist customers in making informed decisions.Issue Resolution:
Investigate and resolve customer issues related to orders, shipments, product inquiries, and after-sales services.Customer Advocacy:
Build and maintain positive customer relationships through thoughtful and personalized interactions.Quality Assurance:Uphold the highest standards of service quality and accuracy in all email communications.Qualifications
Previous experience in customer service, preferably in a luxury retail or high-end brand environment.Exceptional written communication skills with an emphasis... See More
Email Correspondence:
Handle and respond to customer inquiries, concerns, and requests through email communication channels.
Craft articulate and polished responses that align with the brand's tone and values.
Address customer queries related to product information, order status, returns, and other service-related matters.Product Knowledge:
Provide detailed information on product specifications, materials, and craftsmanship to assist customers in making informed decisions.Issue Resolution:
Investigate and resolve customer issues related to orders, shipments, product inquiries, and after-sales services.Customer Advocacy:
Build and maintain positive customer relationships through thoughtful and personalized interactions.Quality Assurance:Uphold the highest standards of service quality and accuracy in all email communications.Qualifications
Previous experience in customer service, preferably in a luxury retail or high-end brand environment.Exceptional written communication skills with an emphasis on professionalism and clarity.Strong problem-solving abilities and a proactive approach to issue resolution. See Less
Handle and respond to customer inquiries, concerns, and requests through email communication channels.
Craft articulate and polished responses that align with the brand's tone and values.
Address customer queries related to product information, order status, returns, and other service-related matters.Product Knowledge:
Provide detailed information on product specifications, materials, and craftsmanship to assist customers in making informed decisions.Issue Resolution:
Investigate and resolve customer issues related to orders, shipments, product inquiries, and after-sales services.Customer Advocacy:
Build and maintain positive customer relationships through thoughtful and personalized interactions.Quality Assurance:Uphold the highest standards of service quality and accuracy in all email communications.Qualifications
Previous experience in customer service, preferably in a luxury retail or high-end brand environment.Exceptional written communication skills with an emphasis on professionalism and clarity.Strong problem-solving abilities and a proactive approach to issue resolution. See Less
Additional Information
Flexibility ProvidedAbout Company
Diamondere was founded by two brothers who graduated from Stanford and Cornell and then decided to offer public access to their family's 125-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.
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