Primary Responsibilities:

• Contribute and participate in delivery team to provide on-site and off-site consultative services for consulting projects with healthcare clients

• Lead collaboration efforts with business stakeholders, product managers, and technical teams to refine business initiatives

• Provide guidance to the client and to ServiceNow technical resources in the implementation of future processes

• Advise on all things functional and operationally related to our product engineering builds and delivery of client’s implementation projects

• Develop quality user stories that are consistently written and adhere to acceptance criteria standards

• Ensure that the highest prioritized user stories are clearly understood by business stakeholders and Scrum team members before the start of the sprint

• Create and communicate requirements artifacts that translate business needs into executable stories

• Utilize technical expertise to apply relevant technical processes to appropriate business needs

• Produce custom client project deliverables and related artifacts

• Document key discussion points, decisions reached, and next steps in internal and client facing interactions

• Regularly connect and collaborate with Engagement Leads and team members to assign and complete project tasks

• Demonstrate solid relationship management skills through successfully partnering with colleagues and clients

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• A versatile and skilled professional with 12+ years of experience in IT and IT Business Management, portfolio governance

• Experience with ITBM/ Strategic Portfolio management tools (e.g. ServiceNow)

• Successfully overseen large and complex projects & deployments with multiple clients across various phases of service lifecycle (Solution Design, Transition and Steady State)

• Proven leader to drive design, implementation & continuous service improvements for external potential clients

• Proven excellent communication, interpersonal and problem-solving skills with ability to work in multi-cultural environment

• Proven excellent command over MS Visio, Excel, Word, PowerPoint etc.

• Proven excellent training and presentation skills

• Proven ability in designing and implementing business management Processes and tool enablement See Less