Organization Overview:

In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers

Role Summary/Purpose:

The AVP - Product Owner will be responsible for the launch and ongoing development of the Customer Servicing Applications for Synchrony Financial utilizing the Agile methodology. The Product Owner will work cross functionally to develop operational strategies for Customer Servicing Applications. Product Owner would be responsible for research, identifying epics, sprint planning, developing and prioritizing user stories and maintaining the backlog. The PO is also responsible for verifying and delivering the project’s documented backlog. The ideal candidate will have a solid project management, operational background, self-reliant with a proven track record of delivering projects on time, within budget and exceeding adoption targets.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

You’re the one we’re looking for if you:

· Responsible for developing and delivering launch plans and related growth initiatives, while ensuring a superior customer experience from identifying epics, sprint planning, developing and prioritizing user stories and maintaining the backlog including release testing and validation.

· Be the point person on the product development team, use their high-level perspective to define goals and create a vision for development projects.

· Responsible for communicating with stakeholders across the board, including customers, business managers, ART partners and the development team to make sure the goals are clear, and the vision is aligned with business objectives.

· Help the agile team maintain that vision by creating a product roadmap. The product roadmap is a high-level, strategic visual summary that outlines the vision and direction for the product offering over time.

· Create the list of backlog items and prioritize them based on the overall strategy and business objectives. Additionally, map out project dependencies to inform the necessary sequence of development.

· Spend a significant amount of time overseeing the actual development of the product; be a key player throughout each event, including planning, refinement, review, and sprint.

· Act as a primary communicator and link between stakeholders and agile teams. As such, they must be expert communicators, making sure there’s buy-in from stakeholders on all major decisions and strategy and clear instructions and deliverables for the developers.

· Accountable for cross function integration and approval including Compliance, Legal, Brand (Marketing) Reporting, Planning, Forecasting, Training, and Communication.

· Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

· Bachelor's Degree in any discipline with minimum 4+ years of overall experience or in lieu of a degree, 6+ years of overall experience.

· Expert verbal & written communicator. Should be able to modulate content based on audience.

· Ability to break down complex operational/systemic procedures & convert them into simplified process maps/documents.

· Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during a project

· Proven experience in problem solving and negotiated solutions

· Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery

· Ability to build & maintain relationships & partnerships with key stakeholders.

· Excellent knowledge on Agile methodologies and practices

Desired Skills/Knowledge:

· Prior experience of working with agile teams &/or implementing projects in agile methodology.

· Solid Project Management skills

· Technical Aptitude / background

· Self-Starter with a strong work ethic

· Ability to make decisions where applicable and escalate when necessary

· Solid prioritization and organization skills

· Strong business acumen and superior decision-making skills.

Working Hours: 04:00 PM to 01:00 AM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) See Less