Assistant Vice President - Trade & Sales OperationsNoidaAs a Barclays Assistant Vice President - Trade & Sales Operations, you will be managing a team to ensure the smooth running of process, compliance, procedures and policy guidelines. You will lead and direct team leads into operational growth. You will be proactively building relationships with customers (internal and external) and responsible for managing process, people, metric & client relationship.What will you be doing?•You will be responsible for ensuring service level agreements for the process are met as agreed upon with the client •Identifying causes for non-achievement of Service Level Agreements, develop solutions and implementation•Reviewing and analysing performance reports against targets on a weekly/monthly basis with Team Managers and clients to investigate causes for performance issues•Ensuring process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery•Monitoring compliance adherence through timely audits and generating awareness on the floor etc •Managing performance of individual teams through performance management techniques, career planning strategies and sharing of best practices•Perform trend analysis on MIS/ data and identify deficiencies and recommend solutions; ensure maintenance of processes and procedures to facilitate the same •Monitoring and reviewing the SLAs and provide daily / weekly reports to the client on SLAs and metrics What we’re looking for:•Graduate from a reputed Institute or University in any discipline or equivalent experience is preferred•Prior work experience in banking/financial service industry with experience in International Trade Operations•Demonstrated team management skills •Adept at communicating across business and cultural barriers to ensure customer satisfactionSkills that will help you in the role:•Familiar with MS Office applications (Word, Excel, PowerPoint, Outlook) & People Soft, Exposure to technology- database management, networks & links •People centric with the leadership skills and focus on the customer•Problem solving skills and an analytical mindWhere will you be working?Noida was our first strategic site of significant scale in India. The Noida office opened in 2008 and since then has continued to grow considerably. With our growth, we have increased the capability of the site and the diversity of thought and backgrounds of our colleagues, who support multiple teams across Voice, Data, Business Operations, and Functions.Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Be More at BarclaysAt Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us. See Less