- To manage the National customer relationship for India HQ accounts
- Build Relationship with the Key Buying center ( C- Levels) to influence deals globally
- Drive profitable revenue growth
- Deliver the best in class customer experience to our customers
- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi etc.
Key Result Areas/Accountabilities
- Deliver Revenue / TCV growth target in line with the DB
- Create Opportunities for Partnerships in Large Deals
- C – Level Customer stakeholder engagement and escalation contact for all customer experience
- Engagement with various stakeholders to deliver the VGE revenue growth for global market
- Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc.
- Own multi touch points and engagements in Customer organisation and internally
- Engage cross functionally to deliver a quality experience to the Customer
- Manage virtual teams including delivery, solution, service, collections
- Collaboration with internal and external stakeholders
- Build discipline of usage of SFDC/ 1sf as appropriate and maintain forecast accuracy
- Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.
Core Competencies, Knowledge, Experience
- Experience in managing global and a track record of large accounts/ enterprise solution selling
- Experience in complex change management and operating in a matrix, fast moving and technical
- Environment Experience in working in multi-cultural environment ability to manage an international and Distributed team.
- Team player, strong influence and relationship management skills, customer centric.
- Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments
- To learn new products and services so as to be updated with the Customer needs and market trends
- Apply the learning in own Customer scenario
Must have technical / professional qualifications
- Required MBA
- Sales and cross functional work Experience of more than 5+Years
- Good knowledge of mobility, fixed and other communication technologies, technical Sales background preferable. Preferably worked with IT/ ITES/
- BPO organization