Chennai CSC – Head Demand and Migration and Project Management Office Primary Location: India,Tamil Nadu,Chennai Education: Bachelor's Degree Job Function: Operations Schedule: Full-time Shift: Day Job Employee Status: Regular Travel Time: No Job ID: 16052295 Description Job Purpose: An excellent opportunity for individuals seeking a career within Citigroup and more specifically within Demand and Migration and PMO. The purpose of the role will be to support the performance of key activities as described below. The role also entails supporting the Senior Management within Chennai CSC in delivering key strategic initiatives for long term value creation of business. The Demand & Migration and PMO Head is responsible for leading a team of migration/project managers in managing multiple migration projects for the different Business, Operations and Technology Units servicing the send side clients from the site. The role involves various aspects of leadership, people management, collaboration with Citi entities globally, excellence in execution and innovation. Primary Duties and Responsibilities: The Demand Manager owns the Book of Work management process from countries, regional and global businesses. Closed tracking and monitoring of migration head count Defines and prioritizes business, operations and technology demand Develops relationships with stakeholders across countries, regional and global groups and various support groups Influences and negotiates with senior leaders (across functions); may communicate with external parties Provides regular reports and updates to senior management, ensure alignment of conflicting program priorities to common goals Manages a team of Demand Coordinators to evaluate and manage potential demand from multiple send side stakeholders Project Management – Leads a team that manages multiple projects ensuring proper approvals are secured, adherence to the project management framework, risk identification/escalation, problem resolution, delivering on time and within budget, liaising with various support teams Process Engineering - Ensures enhancement of the project management framework and processes, documenting new functions assigned to the team and new interfaces with other units Support Teams Engagement – Provides regular updates on the demand to facilitate the areas of seat capacity planning, premises management, financial management, security and safety functions, technology readiness and support build up a healthy recruitment pipeline Governance Documentation – Ensure all migrations are covered with complete documentation and necessary governance approvals as per relevant policy and procedures Ensure Compliance and Data Privacy approvals are in place Work with countries to determine in-scope processes, target timelines for migrations Report on migrations status and escalate on any off-track/impacts against plan Track initiatives' progress and ensure project documentation/status updated on a regular basis Create strategic financial plans for migrations for effective cost management Support send side units in planning/budgeting financials for migrations Strong presentation skills Work as part of a team on various strategic initiatives including the migration HC tracking and Actual HC tracking Lead and participate in meetings to observe and evaluate manager and client needs to provide effective solutions Arrange stakeholders meetings, maintain minutes, develop trackers for key takeaways and follow up on execution/completion of activities in collaboration with the stakeholders Provide regular updates to CRS to ensure that the real estate portfolio is optimized to support the site and site growth Ensure site on-boarding is efficient and provides timely set up of work location, phone and technology required Effectively plan and manage senior management visits at the site Support the CAO in preparation of detailed plan/agenda and various presentation materials for the visit Competencies: Technical Knowledge – project management and leading teams; comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the projects Planning and Organizing Influencing and Negotiating Skills Excellent Communications and Interaction Skills Leadership Skills Qualifications Strong understanding of all the key aspects of Risk and Controls, Legal and Compliance requirements for insourcing Excellent leadership and people management skills including off-site teams Ability to build team, delegate and mentor others, and assist the team in achieving goals Excellent communication skills Excellent facilitation skills Attention to detail is an essential part of the job Strong work organization and prioritization capabilities Interpersonal skills (ability to work with colleagues at all levels across multiple locations) Takes ownership and accountability for assigned work Ability to manage multiple activities Focused and determined in getting the job done right Ability to identify and manage key risks and issues Personal maturity and sense of responsibility Ability to team build, delegate and mentor others to assist the overall team in achieving its goals See Less