As Head of Service Delivery Resource Management function, I am accountable for ensuring that business demands across Ericsson’s products and services are met across global locations spanning 180 cou...ntries. This role requires strong program management and leadership skills, with direct management of ~36 global team members. To ensure high efficiency and better insights, I am also driving automation

Skills acquired

Business Operations

Planning

Program Management

Leadership

Worked with Global teams in Ericsson’s Managed Services/System Integration while working on Strategic Initiatives run by the Corporate teams. The key requirements of this role was to lead internal p...lanning discussions and develop a consensus based approach for implementing the initiatives. I was accountable for driving several programs on Strategic Sourcing and improvement of delivery bottom-line

Skills acquired

Managed Services

Operations

Joined Ericsson to drive customer engagement and experience demonstration across some of the most innovative hi-tech products. Successfully orchestrated 100+ customer CXO visits to Ericsson’s Innova...tion and Technology Experience centre. Helped curate and identify the right customer showcase themes for major events such as Mobile World Congress, Barcelona.

Skills acquired

Customer Engagement

Sales

Program management

Technology Innovation

The most exciting part of working with start-ups was to open the hyper-competitive telecom VAS market for them. These organizations had some unique offerings but were taking bigwigs heads-on with limi...ted funds/credentials. Opened up markets like Maldives/Bhutan/Afghanistan/Bangladesh for them via big wins. Traveling to Kabul to win customer's confidence (& the deal) to getting recognized at MWC.

Skills acquired

Sales

Business development

Skills acquired

Business Strategy