• RESTARTER
    Lakshmipradha Srinivasan

    Current
    Independent Consultant

    Previous
    Service Delivery Manager

    Company
    NTT Data services

    Location
    Bangalore

On a career break. Trying to explore areas of passion.
We have only one life.
Live it meaningfully and make a mark for future citizens to notice and cherish what we have done.

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Profile Summary


As a manager I established and reviewed processes, designed policies to ensure consistently high service performance, monitored employees and evaluated customer feedback to develop quality process imp...rovement.

  • Women in Tech

    Jobsforher

    SEP 2019

    Got shortlisted under top 3 in Women in Tech category

  • Silver Award for best performance

    NTT Data (Dell services)

    SEP 2017

    As individual contributor, managed full healthcare provider account delivery of multiple tertiary hospitals in US. Team size of around 150 spread across the world.

  • NTT data services

    Service Delivery Manager

    FEB 2016-DEC 2018

    Whitefield, Bangalore

    As a manager I established and reviewed processes, designed policies to ensure consistently high service performance, monitored employees and evaluated customer feedback to develop quality process imp...

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    Skills acquired

    End to end delivery management

    Customer relationship management

    Team co-ordination

  • NTT data (Dell services merged in 10 months of joining)

    Service delivery manager

    FEB 2016-DEC 2018

    Bangalore

    Heading the delivery of end to end support of healthcare services of multiple hospitals in US

  • ? Business analytics – Use case writing

    JAN 2014-Present

  • ? Business analytics – Business process management and modelling

    JAN 2014-Present

  • Agile process

    JAN 2013-Present

  • Allscripts

    Senior Clinical Business Analyst

    NOV 2010-JAN 2016

    Bangalore

    Involved in product development projects.

  • Misys healthcare solutions

    Senior Business analyst

    SEP 2009-OCT 2010

    Bangalore

    Involved in healthcare product development projects

  • MBA

    Anna University

    MAY 2008-MAY 2010

    Coimbatore

    Completed with decent percentage score.

  • Mahindra Satyam

    Domain Consultant

    AUG 2007-SEP 2009

    Hyderabad

    Incorporated healthcare knowledge training and domain help for software team

  • Meenakshi Dental college

    Lecturer

    JUL 2005-AUG 2007

    Chennai

    Lecturer in college

  • BDS MBA

    Kerala University, Anna university

    NOV 1998-SEP 2003

    Thiruvananthapuram, Coimbatore

    I was passionate to become a doctor; College gave me opportunity to prove impossible possible.

    Skills acquired

    Problem solving

    Patience

    Dedication

    Skill set to handle complications

  • BDS

    Government Dental college

    NOV 1998-SEP 2003

    Trivandrum

    Completed the course with decent scoring and high performance.

  • Greatness of Mom

    40 Years 5 Months

    JAN 1980-Present

    Bangalore

    I am single. I am who I am because of mom. During difficult times she has always pepped me up and thus helped to get over the battles. She believed that one can achieve anything in life with their inn...

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    Skills acquired

    Confidence

    Dedication

    Determination

    Fight failures

    Honesty

Skills


Work Experience

End to end delivery management

Customer relationship management

Team co-ordination

Life Experience

Determination

Honesty

Confidence

Fight failures

Dedication

Education,Courses & Certifications

Patience

Problem solving

Dedication

Skill set to handle complications