Profile+ Summary

Hema is currently Senior Technical Manager working as part of large transformational project. She is having overall 15+ years of experience in SAP CRM and before joining Ericsson , she has worked in C ... apgemini and SAP Labs. She has played various roles ranging from technical lead, solution architect, business analyst , people manager etc.
She has successfully delivered multiple consulting projects in SAP CRM with her extensive experience in executing full life-cycle development projects; ramping up new team within timeline, budget & quality parameters as per project management & best practice guidelines. During her career in SAP Labs, she has travelled to various countries after being identified as key contact for requirement gathering and analysis. She was part of various diversity initiatives for women restarters

Hema joined Ericsson when there is no SAP CRM Practice in Ericsson India as first employee. She build a 16 member team from scratch , trained and made quality deliveries from offshore to one of the largest Digital Transformation program in North America. Even during high pressure delivery environment, her team got highest rating in Voice Survey and no attrition from the team. Team members are really happy with the support she was providing to the team. She is able to maintain good team spirit and collaboration with positive vibes consistently. She has won 'Top individual contributor' from MANA DU and received various spot recognition in Ericsson.

On top of this, she volunteers for all cultural events those being conducted as part of Ericsson Bangalore cultural events. She mentors and coaches Junior team members and always willing to extend the help. She has also participated in multiple diversity initiatives as one of the core leader in BDGS. She is a voluntary floor warden and responsible for entire T-Mobile floor in Bangalore. She has led GOC (Get out of cubicle) event initiative from TMO Magenta and actively encouraging team members to participate.