A skilled professional having a sound understanding of needed traits for workplace success and a strong ability to facilitate employees in improving those characteristics. Has extensive experience with making presentations, giving assessments and identifying training needs enabling development.
Skills & Abilities
• Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.
• Developing Training Manuals and implementation
CLIENT RELATIONSHIP MANAGEMENT
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Maximizing customer satisfaction level by on-time delivery and providing efficient services.
• Ensuring quality delivery of services to the clients.
• Empanelment of vendors
• Audit as per set process
• Ensuring client satisfaction through excellent relationship management
• Business development from new & existing retail Banking clients
• Ensuring highest standards of Know-Your-Customer (KYC) requirement supported by documentation.
• Managing operations of two business lines with a single focus to maintain turnaround times in line with service level agreements.
• Ensuring repeat and referral business.
• Managing a team of 150 personnel, ensuring employee satisfaction along with performance.
• Managing books of accounts, banking related transactions, payments, receipt, billing.