description Summary

A skilled professional having a sound understanding of needed traits for workplace success and a strong ability to facilitate employees in improving those characteristics. Has extensive experience with making presentations, giving assessments and identifying training needs enabling development.

Skills & Abilities

TRAINING
• Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies. 
• Developing Training Manuals and implementation

CLIENT RELATIONSHIP MANAGEMENT
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Maximizing customer satisfaction level by on-time delivery and providing efficient services.
• Ensuring quality delivery of services to the clients.

VENDOR MANAGEMENT
• Empanelment of vendors
• Negotiations
• Audit as per set process

RETAIL BANKING
• Ensuring client satisfaction through excellent relationship management
• Business development from new & existing retail Banking clients
• Ensuring highest standards of Know-Your-Customer (KYC) requirement supported by documentation.

OPERATIONS MANAGEMENT
• Managing operations of two business lines with a single focus to maintain turnaround times in line with service level agreements.
• Ensuring repeat and referral business.

TEAM MANAGEMENT
• Managing a team of 150 personnel, ensuring employee satisfaction along with performance.
ACCOUNTS MANAGEMENT
• Managing books of accounts, banking related transactions, payments, receipt, billing.

Functional Area

HR- Learning and development/Training

Industry

Banking/Financial Services/Insurance

Skills

Leadership,Training, Facilitation, Mentoring, Coaching, Talent Development, Organisational Development, Personal Development