description Summary

A highly focused and goal oriented professional with extensive experience in customer service, training, task management and profit maximization within global organizations.

Worked in Dell India Pvt ltd for 9 years , as Team leader Technical Support ,dealing with the products ( Laptops,Desktops )  Managed a 25 team member team, helping them in resolving customer issue to maximize customer experience. Also ,have taken technical training time to time to ensure team members are updated about the latest technologies.Ensuring all the escalations were taken  care and resolved by me.Managing the queue to ensure effective and smooth customer experience.

 

Functional Area

Customer Service/ Telecalling/ Back Office Operations