JOB ID:18081
Job Type
Full Time
Functional Area
Research/Analytics/Business Intelligence/Big data
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
2 - 4 Yrs
Key Skills Required
Other Skills Required
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook’s mission is to make the world more open and connected. The Workforce Management Team contributes directly to this mission by enabling Community Operations to provide empathy at scale to over 1.9 billion daily active people. We accomplish this through
... See MoreFacebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook’s mission is to make the world more open and connected. The Workforce Management Team contributes directly to this mission by enabling Community Operations to provide empathy at scale to over 1.9 billion daily active people. We accomplish this through capacity planning and control, and delivering the right work, to the right people, in the right places, at the right time. The Workforce Management Intraday Analyst is integral to this success. You’ll use your WFM experience to execute in-week and intraday planning efforts to mitigate operational risk and optimize for performance and output across multiple markets and staff groups that will help inform an ever-changing operational model. You’ll also provide subject matter expertise for Aspect tools and software, as Facebook continues to build its Workforce Management capabilities at scale. You’ll need a passion for operations and data to identify opportunities, and the capacity to exploit them while applying an eye for scaling processes and workflows. Your ability to build relationships on a global basis, while focusing on tactical, detailed work outputs will be crucial.