Hyderabad / Secunderabad
4 years ago
17 Applied
JOB ID:37924
Job details
Job Type
Full Time
Functional Area
Technical staff/Support
Industry
BPO/ITES/Call Centers
Education
B.Sc-Computers Science, B.Tech/B.E-Computers Science
Experience Required
1 - 3 Yrs
Key Skills Required
international voice, technical support, desktop support, laptop support, contact centre, International BPO, Windows Troubleshooting, Configuration
Other Skills Required
Job Description
Job Title:Technician,Technical SupportDell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Hyderabad.Dell's world-class customer service doesn't end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem... See More
Job Title:Technician,Technical SupportDell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Hyderabad.Dell's world-class customer service doesn't end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.Why Work For Us:Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.Our Employee Value Proposition:Our Culture Code unites us and makes us a great family of companies and a great place to work. Its how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.Role OverviewResponsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and softwareRole ResponsibilitiesResponsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.Candidate Requirements:
Should be flexible to work in night shifts.
Must have excellent communication skills.
Should have good technical knowledge
2 way transport providedEducational Qualifications:
Any graduates/ post graduates are eligible to apply withminimum 6 months to maximum 39 months of work experience.
Any 10+2,10+3 with 12 months international calling experience /24 months domestic calling experience may apply (Mandatory).
Interview Venue: Dell Technologies, Plot # 42, Hitec City Layout,opposite to Deloitte, Madhapur, Hyderabad - 500081Walk-In Timings: 1:00 pm to 3 :00 pm, Monday to Friday .***Important Note: Please carry an updated CV, a valid Govt. ID proof & passport size photographs. See Less
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.Candidate Requirements:
Should be flexible to work in night shifts.
Must have excellent communication skills.
Should have good technical knowledge
2 way transport providedEducational Qualifications:
Any graduates/ post graduates are eligible to apply withminimum 6 months to maximum 39 months of work experience.
Any 10+2,10+3 with 12 months international calling experience /24 months domestic calling experience may apply (Mandatory).
Interview Venue: Dell Technologies, Plot # 42, Hitec City Layout,opposite to Deloitte, Madhapur, Hyderabad - 500081Walk-In Timings: 1:00 pm to 3 :00 pm, Monday to Friday .***Important Note: Please carry an updated CV, a valid Govt. ID proof & passport size photographs. See Less
Additional Information
Cab Facility ProvidedAbout Company
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations.
The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
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