Hyderabad / Secunderabad
2 years ago
84 Applied
JOB ID:37602
Job details
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations,Technical staff/Support
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
0 - 3 Yrs
Salary
3 - 4
Key Skills Required
technical troubleshooting, customer service, technical helpdesk
Other Skills Required
Languages
English
Job Description
Diveristy Drive for Technical Support from 1 pm to 3 pm at Dell Campus, Hitech City, HyderabadDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.Why Work For Us:Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.Our Employee Value Proposition:Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lea... See More
Diveristy Drive for Technical Support from 1 pm to 3 pm at Dell Campus, Hitech City, HyderabadDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.Why Work For Us:Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.Our Employee Value Proposition:Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.Key Responsibilities
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary
Answers questions about installation, operation, configuration, customization, and usage of assigned products
Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc)
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementationEssential requirements :Candidates with 0-39 months of experience
10+2 must have minimum 1 year of international/ 2 years of domestic calling experienceBenefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, (including pregnancy), age, physical, mental or sensory disability, HIV status, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. See Less
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary
Answers questions about installation, operation, configuration, customization, and usage of assigned products
Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc)
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementationEssential requirements :Candidates with 0-39 months of experience
10+2 must have minimum 1 year of international/ 2 years of domestic calling experienceBenefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, (including pregnancy), age, physical, mental or sensory disability, HIV status, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. See Less
Additional Information
Cab Facility Provided
Shift Timings
Working Over WeekendsAbout Company
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations.
The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Recommended Companies
Recommended Events
