Hyderabad / Secunderabad
4 years ago
142 Applied
JOB ID:30479
Job details
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations
Industry
BPO/ITES/Call Centers
Education
Not Specified
Experience Required
0 - 3 Yrs
Key Skills Required
Technical Support, Telephone Skills, BPO, Troubleshooting, Hardware Diagnostics, International Calling, Desktop Support, Customer Service, Voice Process
Other Skills Required
Languages
English
Job Description
Job Description :
- Responsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products
- Diagnosis & resolving of the hardware problems and troubleshooting.
- Verifies warranty entitlement and determines appropriate action.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
- Should be open to work in night shifts in a 24 by 7 environment.
- Should have excellent communication skills.
- Any stream graduates are eligible to apply with 6 months to 39 months of work experience.
- Any 10+2,10+3 with 12 months international calling experience/24 months domestic calling experience may apply (Mandatory).
Job Description :
- Responsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products
- Diagnosis & resolving of the hardware problems and troubleshooting.
- Verifies warranty entitlement and determines appropriate action.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
- Should be open to work in night shifts in a 24 by 7 environment.
- Should have excellent communication skills.
- Any stream graduates are eligible to apply with 6 months to 39 months of work experience.
- Any 10+2,10+3 with 12 months international calling experience/24 months domestic calling experience may apply (Mandatory).
Additional Information
Cab Facility ProvidedAbout Company
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations.
The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
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