Bangalore / Bengaluru
4 years ago
102 Applied
JOB ID:31099
Job Type
Returnee Program
Functional Area
Software Development
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
5 - 10 Yrs
Key Skills Required
Software Engineering
Other Skills Required
Job Description
- Are you data-driven? We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.
- We’ve repeatedly transformed businesses and set industry standards. Now more game-changing developments are in the pipeline. Behind our breakthroughs is an open, collaborative culture that fuels fresh ideas. By sharing our viewpoints, realigning our thinking, and empowering our people, we create unique and novel approaches. Join us, and we’ll help you do your best work.
- At NetApp, as a Technical Support Engineer, you will work partner with our c
- Are you data-driven? We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.
- We’ve repeatedly transformed businesses and set industry standards. Now more game-changing developments are in the pipeline. Behind our breakthroughs is an open, collaborative culture that fuels fresh ideas. By sharing our viewpoints, realigning our thinking, and empowering our people, we create unique and novel approaches. Join us, and we’ll help you do your best work.
- At NetApp, as a Technical Support Engineer, you will work partner with our customers to provide enterprise-level assistance. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
- If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills, and embrace challenges, simply, we’d like to meet you.
- This role has been created to nurture and empower women re-enter workforce after their career break. We are sure that whatever the nature of the break, it would have enriched you as a person and you are ready to kickstart your career again!
- To be successful in this role, you need understanding of RAID Concepts across the Enterprise Storage, Complex Storage concepts related to SAN and NAS storage, and Storage concepts like Deduplication, Snapshot, Provisioning, boot process, Encryption etc. Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols is required along with ability to diagnose complex problems and deliver root cause analysis across a stack of complex applications, OS, Network switching and Storage elements.
- Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios
- Provide troubleshooting and technical support via phone, Web based tools and email
- During problem escalations, act as a liaison between customers and Engineering support
- Collaborate with other teams and experts whenever required to solve complex technical issues
- Continuously develop skills leveraging several learning tools available at NetApp
- Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
- Research, document, and escalate cases as needed
- Able to address multiple customer issues simultaneously
- Directly support customers with exceptional verbal and written communication and troubleshooting skills
- Active participation in Knowledge base creation, trainings, and other documentation activities
If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people. At NetApp, we place trust, integrity, teamwork, and caring at the heart of what we do. We’ve created a culture where people feel empowered to make a difference; where we’re passionate about innovation and collaboration; and where we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.
We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to cultivate a higher performing organization. See Less
NetApp makes hybrid cloud run like a dream
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how our customers work in the cloud. And that’s just scratching the surface.
NetApp empowers customers with hybrid multicloud solutions
In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability.
To get our customers there, we build solutions that drive faster innovation wherever your
... See MoreNetApp makes hybrid cloud run like a dream
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how our customers work in the cloud. And that’s just scratching the surface.
NetApp empowers customers with hybrid multicloud solutions
In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability.
To get our customers there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. They get the freedom to do what’s best for their business today and the flexibility to adapt to whatever tomorrow throws at them.
We’re forward-thinking tech people with heart. It’s why we hire talent in our own image — those with vision and passion. We have a knack for spotting opportunities that others in our industry miss. And it pays off. Companies that know about cloud technology come to us first for advice and partnership. We’re friendly that way.
If you routinely pursue new learning opportunities and enjoy rolling up your sleeves to innovate and problem-solve, join us.
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