Job id : 35203
Technical Solutions Engineer
Technical Solutions Engineer
Bangalore / Bengaluru
4 years ago
JOB ID:35203
Job details
Job Type
Full Time
Functional Area
Software Development
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
2 - 4 Yrs
Key Skills Required
Java, JavaScript, HTML, ASP, JSP, SOAP, XML, Perl/shell scripting, Flash, HTTP Live Streaming
Other Skills Required
Job Description
About the Job
As an Akamai Technical Solutions Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. You will be critical in maintaining the trust of our customers (which include many Fortune 500 corporations and government agencies). You will be working directly with our customers' technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions.This is not your typical technical support position. You will be intimately involved in all technical aspects of Akamai's products and services and be critical to our customer relationships. You will work closely with the rest of the support team and engineering to share knowledge, deliver the best possible service for our customers, and improve Akamai by developing ideas based on customer feedback. As a member of this team, you will work in a highly collaborative environment to deliver excellent customer support. In addition you ... See More
As an Akamai Technical Solutions Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. You will be critical in maintaining the trust of our customers (which include many Fortune 500 corporations and government agencies). You will be working directly with our customers' technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions.This is not your typical technical support position. You will be intimately involved in all technical aspects of Akamai's products and services and be critical to our customer relationships. You will work closely with the rest of the support team and engineering to share knowledge, deliver the best possible service for our customers, and improve Akamai by developing ideas based on customer feedback. As a member of this team, you will work in a highly collaborative environment to deliver excellent customer support. In addition you ... See More
About the Job
As an Akamai Technical Solutions Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. You will be critical in maintaining the trust of our customers (which include many Fortune 500 corporations and government agencies). You will be working directly with our customers' technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions.This is not your typical technical support position. You will be intimately involved in all technical aspects of Akamai's products and services and be critical to our customer relationships. You will work closely with the rest of the support team and engineering to share knowledge, deliver the best possible service for our customers, and improve Akamai by developing ideas based on customer feedback. As a member of this team, you will work in a highly collaborative environment to deliver excellent customer support. In addition you may be assigned a set of Strategic Accounts to manage their technical requirements.
About the Team
You will be part of Akamai’s best-in-class AkaTec team supporting our global customers. As a member of this team you will work in a highly collaborative environment to deliver excellent customer support.Responsibilities
Programming knowledge and experience (Perl/shell scripting or Java preferable)
Knowledge of web programming (HTML, JavaScript, ASP, JSP)
Familiarity with technologies like:
oJ2EE (using Tomcat and/or Websphere) or .NET architectureoWeb Services (SOAP, XML)oConfiguring webservers (Apache, IIS) and the infrastructure necessary to support adynamic website (load balancers, connecting to databases, etc.)oStreaming (Flash, HTTP Live Streaming, etc.) See Less
As an Akamai Technical Solutions Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. You will be critical in maintaining the trust of our customers (which include many Fortune 500 corporations and government agencies). You will be working directly with our customers' technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions.This is not your typical technical support position. You will be intimately involved in all technical aspects of Akamai's products and services and be critical to our customer relationships. You will work closely with the rest of the support team and engineering to share knowledge, deliver the best possible service for our customers, and improve Akamai by developing ideas based on customer feedback. As a member of this team, you will work in a highly collaborative environment to deliver excellent customer support. In addition you may be assigned a set of Strategic Accounts to manage their technical requirements.
About the Team
You will be part of Akamai’s best-in-class AkaTec team supporting our global customers. As a member of this team you will work in a highly collaborative environment to deliver excellent customer support.Responsibilities
- Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution
- Work independently with our customers' technical teams on post-sales technical issues. The investigation of technical issues may involve complex data analysis fromAkamai's distributed network and an in-depth examination of the interaction betweenAkamai and the customer's infrastructure
- Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives
- Design and implement solutions to address a given customer issue after gathering & understanding customer requirements
- Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer
- Manage custom support of special high-profile network events
- Develop methods and best practices for delivering outstanding service
- Become a Subject Matter Expert (SME) for 1 or more products/services and/or internet technologies
- In depth knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
- Knowledge of common network protocols (TCP/IP, ICMP) and troubleshooting tools
- Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
- Customer focus, acting with the customer in mind, anticipating future needs, identifying long-term solutions and dedicated to providing a superior support experience for the customer
- Excellent verbal and written communication skills, with proven ability to disseminate information in a clear and correct manner to business and technical audiences
- Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
- Great problem-solving skills with the ability to resolve complex, highly technical issues, often under time pressure
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
- Ability to manage multiple priorities, commitments and projects
- Self-motivated, directed and passionate about what you do, striving for results constantly
Programming knowledge and experience (Perl/shell scripting or Java preferable)
Knowledge of web programming (HTML, JavaScript, ASP, JSP)
Familiarity with technologies like:
oJ2EE (using Tomcat and/or Websphere) or .NET architectureoWeb Services (SOAP, XML)oConfiguring webservers (Apache, IIS) and the infrastructure necessary to support adynamic website (load balancers, connecting to databases, etc.)oStreaming (Flash, HTTP Live Streaming, etc.) See Less
About Company
Akamai is the Edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure.
Akamai is a growing and evolving company. We’re curious people. Optimistic. Intelligent. And highly skilled. We work together, as one global team, to develop solutions that help shape digital life today, and the future of digital transformation. We are dedicated to problem solving through intellectual curiosity and collaboration. With thousands of customers—including leading brands like Apple and The Home Depot—our solutions offer nearly unlimited potential to take-on the grand challenges facing today’s technology leaders and media pioneers.
Our ProgramsInternalship - Internal Career development
Internalship is a unique platform where employees inAkamai gets an opportunity to learn new things outside of their regular job for a limited period of time. Through this program, we challenge th... See More
Akamai is a growing and evolving company. We’re curious people. Optimistic. Intelligent. And highly skilled. We work together, as one global team, to develop solutions that help shape digital life today, and the future of digital transformation. We are dedicated to problem solving through intellectual curiosity and collaboration. With thousands of customers—including leading brands like Apple and The Home Depot—our solutions offer nearly unlimited potential to take-on the grand challenges facing today’s technology leaders and media pioneers.
Our ProgramsInternalship - Internal Career development
Internalship is a unique platform where employees inAkamai gets an opportunity to learn new things outside of their regular job for a limited period of time. Through this program, we challenge th... See More
Akamai is the Edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure.
Akamai is a growing and evolving company. We’re curious people. Optimistic. Intelligent. And highly skilled. We work together, as one global team, to develop solutions that help shape digital life today, and the future of digital transformation. We are dedicated to problem solving through intellectual curiosity and collaboration. With thousands of customers—including leading brands like Apple and The Home Depot—our solutions offer nearly unlimited potential to take-on the grand challenges facing today’s technology leaders and media pioneers.
Our ProgramsInternalship - Internal Career development
Internalship is a unique platform where employees inAkamai gets an opportunity to learn new things outside of their regular job for a limited period of time. Through this program, we challenge them to explore their area of interest and pursue their dreams. It can be anything like new technology, process, business unit, role or domain. Basically it stands on three pillars “Learn Share and Grow”JYOT:India Mentoring Program won the “Excellence in Practice award” at the Association for Talent Development (ATD) in Washington DC. It’s a huge honour to be recognized by the world’s largest association dedicated to those who develop talent in organizations.Stand Tall Program India:The Standtall program is the first of its kind at Akamai. It is a women leadership and enablement program designed to support women "leads" to move into leadership positions.ERG’s:At Akamai, employee resource groups start with our people, grow from grassroots support, and strengthen with the full support of the CEO and the entire leadership team.Women’s Forum, OHANA, Out at Akamai, INDUS, parents at Akamai, Military/Veterans at AkamaiBenefits:Our benefits reflect Akamai’s commitment to meeting the needs of today’s tech-industry professionals—including flexible health and dental care from your choice of doctors, unlimited Paid Time Off, up to 18 weeks paid maternity leave, paternity leave, fitness and wellness options, and entertainment.Corporate ResponsibilityWe are proud to take a leadership role in helping enable an open, secure and environmentally friendly Internet; to maintain diversity in our hiring, partnering and procurement practices:
Akamai is a growing and evolving company. We’re curious people. Optimistic. Intelligent. And highly skilled. We work together, as one global team, to develop solutions that help shape digital life today, and the future of digital transformation. We are dedicated to problem solving through intellectual curiosity and collaboration. With thousands of customers—including leading brands like Apple and The Home Depot—our solutions offer nearly unlimited potential to take-on the grand challenges facing today’s technology leaders and media pioneers.
Our ProgramsInternalship - Internal Career development
Internalship is a unique platform where employees inAkamai gets an opportunity to learn new things outside of their regular job for a limited period of time. Through this program, we challenge them to explore their area of interest and pursue their dreams. It can be anything like new technology, process, business unit, role or domain. Basically it stands on three pillars “Learn Share and Grow”JYOT:India Mentoring Program won the “Excellence in Practice award” at the Association for Talent Development (ATD) in Washington DC. It’s a huge honour to be recognized by the world’s largest association dedicated to those who develop talent in organizations.Stand Tall Program India:The Standtall program is the first of its kind at Akamai. It is a women leadership and enablement program designed to support women "leads" to move into leadership positions.ERG’s:At Akamai, employee resource groups start with our people, grow from grassroots support, and strengthen with the full support of the CEO and the entire leadership team.Women’s Forum, OHANA, Out at Akamai, INDUS, parents at Akamai, Military/Veterans at AkamaiBenefits:Our benefits reflect Akamai’s commitment to meeting the needs of today’s tech-industry professionals—including flexible health and dental care from your choice of doctors, unlimited Paid Time Off, up to 18 weeks paid maternity leave, paternity leave, fitness and wellness options, and entertainment.Corporate ResponsibilityWe are proud to take a leadership role in helping enable an open, secure and environmentally friendly Internet; to maintain diversity in our hiring, partnering and procurement practices:
- Akamai Foundation- dedicated to excellence in mathematics
- Danny Lewin Community Care days to give back to our global community
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