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Job id : 36193

Team Leader Non Voice - Bangalore

Team Leader Non Voice - Bangalore

Client of

Ticket2Careers

  Bangalore / Bengaluru
   Client of Ticket2Careers        Bangalore / Bengaluru
  4 years ago      11 Applied

JOB ID:36193

Job details

Job Type

  Full Time

Functional Area

Customer Service/ Telecalling/ Back Office Operations

Industry

BPO/ITES/Call Centers

Education

Not Specified

Experience Required

  2 - 5 Yrs

Key Skills Required

  Team Leadership, Team handling, Team leader, Team Manger, Team lead, TL1

Other Skills Required

 
  • Job Details
  • Job Description
  • About Company

Job Description

Job Description – Team Leader
  1. Job Title Team LeaderZone Bangalore
  2. Location Bangalore
  3. Staff Controlled -Reporting to
  4. (Position Title) AM
  5. No. OfRequirement 11
  6. Salary 3.5 – 4.2 lac Max
  7. Experience Min 2yr – Max 4 Yr
KEY RESPONSIPONSIBILITIES:· Responsible In Managing The Team of 20 to 30 Agents.· Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and· Ensuring meeting Clint’s SLA.· Monitor and Track the performance with respect to SLA’s, Clint satisfaction.· Maintaining Up-to-date Knowledge of Process developments.· Assist with Assistant .Manager/Manager from the end User’s Point of View.· Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.· Document, examine and report quality issues their response and suggest possible improvements.· Taking care of attrition and shrinkage.QUALIFICATION & EXPERIENCE:· Graduate or 10+2+3, with good Communication· Should Have Minimum 2-4 years of e...  See More
Job Description – Team Leader
  1. Job Title Team LeaderZone Bangalore
  2. Location Bangalore
  3. Staff Controlled -Reporting to
  4. (Position Title) AM
  5. No. OfRequirement 11
  6. Salary 3.5 – 4.2 lac Max
  7. Experience Min 2yr – Max 4 Yr
KEY RESPONSIPONSIBILITIES:· Responsible In Managing The Team of 20 to 30 Agents.· Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and· Ensuring meeting Clint’s SLA.· Monitor and Track the performance with respect to SLA’s, Clint satisfaction.· Maintaining Up-to-date Knowledge of Process developments.· Assist with Assistant .Manager/Manager from the end User’s Point of View.· Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.· Document, examine and report quality issues their response and suggest possible improvements.· Taking care of attrition and shrinkage.QUALIFICATION & EXPERIENCE:· Graduate or 10+2+3, with good Communication· Should Have Minimum 2-4 years of experience as Team Leader in Chat/Email process (Customer service).· Monitor team performance, productivity and service levels.· Ensure systematic feedback to team members on their performance.· Handling Escalations.· Drive the team to achieve the quality targets.· Daily report See Less
Additional Information
Flexibility Provided
Shift Timings
About Company
<p>A Brand to Cherish and Relish, TICKET2CAREERS is passionate, inclined and determined to be disruptive in the Skill Development / Staffing Services.<br /><br />Our Recruitment Services are first of its kind, with a unique blend of various time tested methodologies which will throttle our passion towards Hiring Rich Talents and reduce the gap in unemployability.<br /><br />Our Verticals : Recruitment,<br />Career Counseling &amp;<br />Training<br /><br />Our Focus Areas:<br />ITES/BPO/FMCG/Media Advert/BFSI &amp; Overseas jobs<br /><br />We have a strong bent towards Skill Development Programs which includes but not limited to Soft Skills, Effective Communication, Personality Enhancement, Career Counseling Programs which will act as a Success Platform for our Rockstar Participants.<br /><br />We are an Awesome Startup aspiring to be Disruptive in the Skill Development / Staffing Vertical. Our DNA is infused with ...  See More
<p>A Brand to Cherish and Relish, TICKET2CAREERS is passionate, inclined and determined to be disruptive in the Skill Development / Staffing Services.<br /><br />Our Recruitment Services are first of its kind, with a unique blend of various time tested methodologies which will throttle our passion towards Hiring Rich Talents and reduce the gap in unemployability.<br /><br />Our Verticals : Recruitment,<br />Career Counseling &amp;<br />Training<br /><br />Our Focus Areas:<br />ITES/BPO/FMCG/Media Advert/BFSI &amp; Overseas jobs<br /><br />We have a strong bent towards Skill Development Programs which includes but not limited to Soft Skills, Effective Communication, Personality Enhancement, Career Counseling Programs which will act as a Success Platform for our Rockstar Participants.<br /><br />We are an Awesome Startup aspiring to be Disruptive in the Skill Development / Staffing Vertical. Our DNA is infused with Freshness and Togetherness.&nbsp;<br /><br />We are No Intellectuals or Individuals with Stunning IQ, but the way we execute and deliver seems like we are one.<br /><br />So, If you are wondering what&rsquo;s different with us then&hellip;,<br /><br />&ldquo;Actually there is nothing different, but we do things differently.&rdquo;<br /><br />Happy Careers</p> See Less
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