Hyderabad
2 years ago
261 Applied
JOB ID:44293
Job Type
Full Time
Returnee Program
Functional Area
IT- Hardware/Telecom/Technical Staff/Support,RnD/Engineering design
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
4 - 6 Yrs
Key Skills Required
technical support
Other Skills Required
Job Description
who is passionate about operations excellence and great customer experience.
We are responsible for supporting Amazon internal Tax customers and provide the core
services to manage their processes and products to manage their audits, obligations
and workflows.
As a Support Engineer, you deep dive into issues to identify problems and work with
engineering teams to resolve issues impacting availability. You develop automation
tools to assist with daily systems administration tasks. You design and develop scripts
and applications. You will get to work on some of the key initiatives planned to support
our rapid evolution and growth of the Tax products and services in the process to solve
some of the most challenging problems.Job Responsibilities:
· Provide support of incoming tickets, including extensive troubleshooting tasks, with
responsibilities covering multiple products, features and services
· Software deploymen... See More
who is passionate about operations excellence and great customer experience.
We are responsible for supporting Amazon internal Tax customers and provide the core
services to manage their processes and products to manage their audits, obligations
and workflows.
As a Support Engineer, you deep dive into issues to identify problems and work with
engineering teams to resolve issues impacting availability. You develop automation
tools to assist with daily systems administration tasks. You design and develop scripts
and applications. You will get to work on some of the key initiatives planned to support
our rapid evolution and growth of the Tax products and services in the process to solve
some of the most challenging problems.Job Responsibilities:
· Provide support of incoming tickets, including extensive troubleshooting tasks, with
responsibilities covering multiple products, features and services
· Software deployment support in staging and production environments
· Develop tools to aid operations and maintenance
· System and Support status reporting
· Ownership of one or more products or components
· Customer notification and workflow coordination and follow-up to maintain service
level agreements
· Work with support team for handing-off or taking over active support issues and
creating a team specific knowledge base and skill setBASIC QUALIFICATIONS
· BS in Computer Science/Engineering
· 4-6 years of development or technical support experience.
· 2+ years of experience in Perl/Python/shell scripts
· 2+ years of experience in writing intermediate level database queries in SQL.PREFERRED QUALIFICATIONS
· Knowledge of one high level programming language (preferably C++ or Java)
· Excellent verbal and written communication skills
· Strong debugging/troubleshooting of Java based applications
· Ability to solve complex problems independently.
· Strong understanding of support processes – SLA, handling tickets, monitoring,
processes and metrics.
· Proven ability to write scripts and automation using preferably Java
· Understanding of the complete deployment life cycle from design, build, test, deploy
· Hands on experience in Cloud technology is plus.
· Hands on experience distributed applications/enterprise applications is plus. See Less
Come build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behal
... See MoreCome build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behalf of our customers.
This is what unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. See Less
