Chennai
2 years ago
59 Applied
JOB ID:44071
Job Type
Full Time
Returnee Program
Functional Area
Operations
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
8 - 12 Yrs
Key Skills Required
implements performance goals, monitors and evaluates against pre-set goals, training, team handling
Other Skills Required
Job Description
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS Supervisor in our Virtual Contact Center.· Candidate should work virtually from Chennai location and should ulfill VCC work from home terms and conditions.
· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
· Manages performance of 20-25 Amazon Associates through effective 1:1 meetings, coaching, and mentor ship in the Virtual Contact Center Environment.
· Implements performance goals, monitors and evaluates against pre-set goals implementin... See More
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS Supervisor in our Virtual Contact Center.· Candidate should work virtually from Chennai location and should ulfill VCC work from home terms and conditions.
· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
· Manages performance of 20-25 Amazon Associates through effective 1:1 meetings, coaching, and mentor ship in the Virtual Contact Center Environment.
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provides coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures and Liaises with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS· Should be a graduate with minimum Four years of team handling experience.
· Ability to hire, engage and coach a high performing team.
· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude.
PREFERRED QUALIFICATIONS· Should be a graduate with minimum Four years of team handling experience.
· Ability to hire, engage and coach a high performing team.
· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude. See Less
Come build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behal
... See MoreCome build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behalf of our customers.
This is what unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. See Less
