Job id : 42023
Senior Manager - Software Support Engineer - Support, JAVA, Azure, Retail
Senior Manager - Software Support Engineer - Support, JAVA, Azure, Retail
Chennai
2 years ago
JOB ID:42023
Job details
Job Type
Full Time
Functional Area
Software Development
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
12 - 14 Yrs
Key Skills Required
java, azure, framework, angularjs, core jav
Other Skills Required
Job Description
Senior Manager - Software Support Engineer - Support, JAVA, Azure, RetailJob DescriptionOur Team:Sams Club team at Walmart Labs, is focused on improving Sams Club member experience across both physical & digital and make Clubs the most exciting place to shop. We are accountable & responsible for number of critical eCommerce systems such as Cart & Checkout, Inventory Management & Sourcing Optimizations, Order Fulfillment & Returns experiences, Digital Marketing & Pharmacy refills. We are growing and establishing Innovation Labs in India where the best & brightest engineers would be working alongside our teams in USA to further use technology to make such member experiences friction free.Your Responsibilities:· Manage a distributed team· Develop Applications/Tools using Play Framework, AngularJS, Core Java which are used by support teams as well as Senior Management for monitoring and reporting purpose.· Co-ordinate/work closely with multiple teams; Development team, Business, Site Oper... See More
Senior Manager - Software Support Engineer - Support, JAVA, Azure, RetailJob DescriptionOur Team:Sams Club team at Walmart Labs, is focused on improving Sams Club member experience across both physical & digital and make Clubs the most exciting place to shop. We are accountable & responsible for number of critical eCommerce systems such as Cart & Checkout, Inventory Management & Sourcing Optimizations, Order Fulfillment & Returns experiences, Digital Marketing & Pharmacy refills. We are growing and establishing Innovation Labs in India where the best & brightest engineers would be working alongside our teams in USA to further use technology to make such member experiences friction free.Your Responsibilities:· Manage a distributed team· Develop Applications/Tools using Play Framework, AngularJS, Core Java which are used by support teams as well as Senior Management for monitoring and reporting purpose.· Co-ordinate/work closely with multiple teams; Development team, Business, Site Operations, Development, DB, Release Management to maintain the up time and timely fix for Production issues.· Co-ordinate with various Release Management for planned and emergency/hot fixes.· Support events related to New Product Introductions.· Manage team deliverables & ensure team maintains/follows the SLAs.· Provide Level2/Level3 support for the various production issues and timely fix.· Provide Sev1/Sev0 support for various issues that crop up.· Active monitoring of the system performance and log monitoring.· Document the Sev1s and routine issues.· Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.· Gain and maintain expertise in flow of application process and systems related to domain· Flexibility - responsibilities may require occasional evening and weekend work· Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.· Follow standards and best practises to bring operational efficiencies, stability and availability of the system.· Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date· Maintaining and updating technical documents and procedures· Build reports and dashboards for operational metrics· Design, write, and maintain software to improve the availability, scalability, latency, and efficiency of applications, incorporating third-¬party open-source tools when available.· Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores.· Managing coordination of cross location teams· Delivering regular and customised training to teams within the business· Design and implement ITSM process and improvement· Resource management and allocation process for continues service and rotation on call duties· Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks.Key Skills/Qualifications:· Bachelor in engineering, with more than 12 years of experience in L2/L3 software support· Knowledge of operating systems, Databases, application stacks and network systems· Previous experience dealing with support cases or requests via e-mail, telephone and in person· Basic systems ,software engineering and Architecture knowledge· Ability to code/Script in one of the languages (Java) and working knowledge of SQL and Databases· Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data· Worked on monitoring and alerting tools· Automation experiences using scripting and tools· ITSM knowledge· Worked/supported customer facing large scale enterprise applications· Designed and dev eloped/set-up monitoring and alerting tools. mechanism to identify issues proactively· Understanding of Logging techniques (various levels) and ability to use log for alerting and monitoring· Ability to explain complex ideas to those with limited IT and systems knowledge· Demonstrate ability to independently learn technologies and process thru continuous learning· Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary· Experience developing and managing a team of engineers· Experience working in a fast-paced, results-oriented environment· Experience of minimum of 7 years leading a technical support team· Experience of managing in a highly intensive and time-sensitive geographically dispersed product support organisation· Experience with complex system performance data analysis, system troubleshooting and applied technical problem solving skills to effectively manage operations.· Proven experience managing escalated accounts and driving incident, problem, and escalation management to successful resolutions· Proven work experience overseeing all aspects of the Technical Support management including staffing, shift operations, products, technology etc.,· Expertise in developing/enhancing the key support metrics to measure the effectiveness of the team members, processes, operations with the goal of achieving higher employee satisfaction and customer CSAT/NPS scores.· Experience in working productively with cross functional teams and creating/leading cross-functional programs to bring about greater operational efficiency. 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About Company
From humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online, through mobile devices and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 11,500 stores under 56 banners in 27 countries and eCommerce websites in 10 countries. We employ approximately 2.2 million associates around the world — 1.5 million in the U.S. alone.Walmart Labs is the Technology centre of excellence for Walmart globally, with technologists across a spectrum of skills & experiences to drive transformation for the Fortune 1 organization. In 2019, Our workforce needs to be at the top of their game in an increasingly competitive landscape. Attracting and retaining adiverse innovative talent capital is a key priority for the organization.... See More
From humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online, through mobile devices and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 11,500 stores under 56 banners in 27 countries and eCommerce websites in 10 countries. We employ approximately 2.2 million associates around the world — 1.5 million in the U.S. alone.Walmart Labs is the Technology centre of excellence for Walmart globally, with technologists across a spectrum of skills & experiences to drive transformation for the Fortune 1 organization. In 2019, Our workforce needs to be at the top of their game in an increasingly competitive landscape. Attracting and retaining adiverse innovative talent capital is a key priority for the organization. See Less
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