Delhi / NCR
2 years ago
925 Applied
JOB ID:41402
Job Type
Full Time
Functional Area
Sales/Business Development/Client Servicing
Industry
IT-Software/Software Services
Education
Not Specified
Experience Required
1 - 5 Yrs
Key Skills Required
Customer Service, Client Acquisition
Other Skills Required
Job Description
Chat services are provided via web chat and include inbound and/or outbound Customer contacts including, but not limited to, questions on Verizon Products and/or Customer service support including billing and rate plan questions and changes, Customer retention, up-sells, data product, troubleshooting, sales and addition of new lines of service.
Responsibilities
Communicate with client customers via web chat to help resolve the issues being faced
•Portal navigation and troubleshooting
•Ordering support
•General functionality inquiries
•General account maintenanceReceive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the company’s internal systems to obta... See More
Chat services are provided via web chat and include inbound and/or outbound Customer contacts including, but not limited to, questions on Verizon Products and/or Customer service support including billing and rate plan questions and changes, Customer retention, up-sells, data product, troubleshooting, sales and addition of new lines of service.
Responsibilities
Communicate with client customers via web chat to help resolve the issues being faced
•Portal navigation and troubleshooting
•Ordering support
•General functionality inquiries
•General account maintenanceReceive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
Maintain customer records by updating account information
Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsSkills and Qualifications
- Graduate – 4 year degree of Any Streams
- 1+ years of customer service and/or sales experience.
- Excellent verbal and written English communications skills (at least B2 rating in Berlitz assessment)
- Typing speed is crucial (Speed – 40 words per minute – 94% accuracy)
- Experience in US Customer Service - chat / telecommunications a plus
- Multicultural understanding
- Team player
- Flexible
- Self-motivated
- Ability to absorb and comprehend information quickly
- Ability to adopt to change
- Understanding of Google and Microsoft Office products (Excel. Word, PowerPoint)
- Experience interacting directly with internal and external clients
- Can learn technical concepts
- Background in Project coordination or handling multiple accounts at once
Others
Willingness to work evenings, weekends, and holidays. See Less
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, en
... See MoreAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at https://www.accenture.com/in-en/careers
