Sales/Business Development/Client Servicing
1 - 5 Yrs
Customer Service,Client Acquisition
Chat services are provided via web chat and include inbound and/or outbound Customer contacts including, but not limited to, questions on Verizon Products and/or Customer service support including billing and rate plan questions and changes, Customer retention, up-sells, data product, troubleshooting, sales and addition of new lines of service.
Communicate with client customers via web chat to help resolve the issues being faced
•Portal navigation and troubleshooting
•General functionality inquiries
•General account maintenance
Receive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
Maintain customer records by updating account information
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
Skills and Qualifications
Willingness to work evenings, weekends, and holidays.