Bangalore
2 years ago
119 Applied
JOB ID:44059
Job Type
Full Time
Functional Area
Customer Service/ Telecalling/ Back Office Operations,Operations,Sales/Business Development/Client Servicing
Industry
Internet/E-Commerce/Startups
Education
Not Specified
Experience Required
2 - 6 Yrs
Key Skills Required
customer and merchant satisfaction, performance, compliance, accounting and financial related metrics.
Other Skills Required
Job Description
This role will work with the field channel team which manages and operates the DSP channel, understand opportunities to use technology to automate processes that improve experience, efficiency and productivity for end customers, store owners and the ground operations teams. The PM will work with multiple teams including Leadership, tech, Finance, HR, to identify solutions, prioritize deployment and then close loop by rolling this out and measuring success of the implementation.The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She will have excellent written and verbal communication skills, the ... See More
This role will work with the field channel team which manages and operates the DSP channel, understand opportunities to use technology to automate processes that improve experience, efficiency and productivity for end customers, store owners and the ground operations teams. The PM will work with multiple teams including Leadership, tech, Finance, HR, to identify solutions, prioritize deployment and then close loop by rolling this out and measuring success of the implementation.The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.As a program manager, you will:
· Define, design, launch and manage new transportation related programs in India.
· Gather requirements and conceptualize a transportation solution to solve a business problem.
· Work with key stake holders across various functions to define and launch a program.
· Program-manage technical integration with Amazon systems across retail, merchant, transportation operations and finance technologies and setup end-to-end operational, accounting, and financial, taxation requirements, and performance measurement and customer satisfaction related processes.
- Build a high potential team to drive one of the key strategic programs for AMZL
· Launch and expand the program as per Amazon’s requirements while being responsible for all customer and merchant satisfaction, performance, compliance, accounting and financial related metrics.This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.BASIC QUALIFICATIONS
· Completed Bachelor’s Degree in Engineering, Logistics, or Business Roles
- Full Time MBA from Tier-I B-Schools
· 2+ years’ relevant work experience handling large programs with multiple stakeholders, and significant tech development and roll-out across large distributed teams
· Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization.
· Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.PREFERRED QUALIFICATIONS
· 2+ years of experience in cross-functional Program / Project managerial role handling a multiple stakeholder teams. See Less
Come build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behal
... See MoreCome build the future with us
Amazon.com was launched in 1995 with the mission “to be Earth’s most customer-centric company.” What does this mean? It's simple. We're a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We strive to have a positive impact on customers, employees, small businesses, the economy, and communities where we’re located.
Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always innovate on behalf of our customers.
This is what unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. See Less
