Gurgaon
2 years ago
24 Applied
JOB ID:42370
Job details
Job Type
Full Time
Functional Area
Sales/Business Development/Client Servicing
Industry
Courier/Logistics/Transportation
Education
Not Specified
Experience Required
4 - 8 Yrs
Key Skills Required
e-commerce, management consulting, saas, customer retention
Other Skills Required
Job Description
About the company -Clickpost is Asia’s fastest growing Logistics Intelligence Platform working with leading retailers across India (including 6 Unicorns) to help them manage 120+ Logistics partners via a single API gateway.We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner.We are funded by Times Internet, Rebright partners and other marquee investors and are profitable. We have grown 5x in past 1 yearAbout the Role -
What does the job involve?
Work with the core team towards helping the company become the largest Logistics management software provider in the world
Establish best practices and processes for Customer Retention in E-commerce, Retail and International geographies
Work closely with product team to understand the product USP, formulate implementation and customer onboarding while communicating business requirements to product team for continuous product innovation
Engage... See More
What does the job involve?
Work with the core team towards helping the company become the largest Logistics management software provider in the world
Establish best practices and processes for Customer Retention in E-commerce, Retail and International geographies
Work closely with product team to understand the product USP, formulate implementation and customer onboarding while communicating business requirements to product team for continuous product innovation
Engage... See More
About the company -Clickpost is Asia’s fastest growing Logistics Intelligence Platform working with leading retailers across India (including 6 Unicorns) to help them manage 120+ Logistics partners via a single API gateway.We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner.We are funded by Times Internet, Rebright partners and other marquee investors and are profitable. We have grown 5x in past 1 yearAbout the Role -
What does the job involve?
Work with the core team towards helping the company become the largest Logistics management software provider in the world
Establish best practices and processes for Customer Retention in E-commerce, Retail and International geographies
Work closely with product team to understand the product USP, formulate implementation and customer onboarding while communicating business requirements to product team for continuous product innovation
Engage with CXOs of leading enterprises in successful product implementation and new initiatives
Actively participate in creating supporting material, including case studies, industry reports and customer success materialWhat are we looking for?
Role 1: Sr Manager / Associate Director, Program Management -Customer RetentionThe candidate would lead customer retention function at ClickPost for both domestic and International geographies1. Experience of at least 4 years, with background in e-commerce, management consulting, SaaS or Logistics. MBA from a tier 1 B school would be a plus.2. Background in technology would be a plus
3. Ability to understand customer challenges, ideate solutions and create growth opportunities for the company based on the gaps in current customer experience
4. Brilliant communication skills
5. Ability to engage with domestic and international industry leaders, create and execute best practices and sell solutions to fast growing enterprises See Less
What does the job involve?
Work with the core team towards helping the company become the largest Logistics management software provider in the world
Establish best practices and processes for Customer Retention in E-commerce, Retail and International geographies
Work closely with product team to understand the product USP, formulate implementation and customer onboarding while communicating business requirements to product team for continuous product innovation
Engage with CXOs of leading enterprises in successful product implementation and new initiatives
Actively participate in creating supporting material, including case studies, industry reports and customer success materialWhat are we looking for?
Role 1: Sr Manager / Associate Director, Program Management -Customer RetentionThe candidate would lead customer retention function at ClickPost for both domestic and International geographies1. Experience of at least 4 years, with background in e-commerce, management consulting, SaaS or Logistics. MBA from a tier 1 B school would be a plus.2. Background in technology would be a plus
3. Ability to understand customer challenges, ideate solutions and create growth opportunities for the company based on the gaps in current customer experience
4. Brilliant communication skills
5. Ability to engage with domestic and international industry leaders, create and execute best practices and sell solutions to fast growing enterprises See Less
About Company
Clickpost is Asia’s fastest growing Logistics Intelligence Platform working with leading retailers across India (including 6 Unicorns) to help them manage 120+ Logistics partners via a single API gateway.
We help our customers manage their 3PL (3rd party logistics) partners, track shipments in real time, predict delays and solve escalations in a proactive manner.
We are funded by Times Internet, Rebright partners and other marquee investors and are profitable. We have grown 5x in past 1 year
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